Quality Engineer

GENERAL SUMMARY

The Quality Engineer will focus on customer satisfaction and coordinate the company’s responses to concerns and pro‑actively introduce customer awareness across all levels in the business, working in accordance with company policies and procedures whilst driving a satisfactory solution to the customers concerns.

• Promote a culture of prevention & continuous improvement
• Promote and influence customer satisfaction through timely customer resolution and retrieval of customer feedback.
• Driving resolutions with customers and promoting the external image of the company through effective management.
• Coordinating with internal departments to define, resolve product & service quality issues, provide advice, guidance and support on all matters concerning Quality to Celeros personnel.
• Monitor and manage financial reviews driving improvements across the business based on Co‑PQ data from Warranty, Liquidated Damages and Goodwill.
• Work within Quality team and pier group to drive improvements across Internal & External teams
• Supporting product & service‑related incident investigations, ensuring that methods of investigation and reporting is appropriate promoting lessons learned are established and implemented.
• Driving a suite of Key Performance Measures and initiatives to drive improved levels of Customer Satisfaction across the Cathcart product lines.
• Producing weekly/monthly KPI reports to breed awareness relating to concerns across the Cathcart product lines
• Drive and promote the NCR process for quality disposition to all non‑conforming products
• Benchmark with other Celeros locations to standardise processes to support resolutions where common clients are identified

• Record No. Open & Closed Concerns (monthly)
• Record the Financial impacts involved in servicing concerns (monthly)
• Record the value of net benefit being brought in defence of claims, though possible upsells, recovery or opportunity conversion (monthly)
• Seek out improvement initiatives and report status (monthly)
• Demonstrate achievements made in post (monthly)
• Categorise the severity of Claims & demonstrate closure within suggested time frames (monthly)
• Host cross functional teams to help service the progress of claims (weekly)
• Be fully compliant with all Quality goals and objectives for calendar year (annually)

• Significant relevant experience
• Awareness of ISO
• Able to demonstrate risk management and Root Cause Failure Analysis experience
• High level of computer proficiency (e.g., MS office, PowerPoint)
• Skilled in preparation, development, and delivery of improvement projects
• Experience with developing and forging a customer interface with strong product knowledge to compliment CUP Celeros Brand products
• Detailed analysis and reporting techniques including the visualisation and analysis of data
• Able to conduct and support Internal and External audits

YOU MUST HAVE VALID RIGHT TO WORK IN THE [COUNTRY/ LOCATION] TO APPLY FOR THIS ROLE.

• Competitive salary
• Opportunities to develop
• Bonus
• 33 days holiday (inclusive of bank holidays)
• Holiday buy and sell
• Pension
• Life Cover
• Employee Assistance Program
• Digital Benefits;
  Health, Wealth & Lifestyle

• Required daily to stand, sit, walk, talk, hear, and see (specific close vision abilities are required to perform computer work)
• Required occasionally to stoop, kneel, crouch and crawl
• Required daily to use hands and fingers and arms to reach (to operate a computer and telephone)
• Required occasionally to lift and/or move objects that are light to moderate
• Required occasionally to travel (usually by air or road so may be required to sit for extended periods)

• Ability to work with moderate noise (i.e. business office with computers, phone, and printers, etc.)
• Ability to work in an open planned office / individual office
• Ability to sit at a computer terminal for extended periods
• Ability to sit in a car or on a plane for extended periods

CELEROS Flow Technology is an equal opportunity employer.