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Senior CX Quality Insights Lead
Job in
Glasgow, Glasgow City Area, G1, Scotland, UK
Listed on 2026-08-08
Listing for:
Depop Limited - Nova
Full Time
position Listed on 2026-08-08
Job specializations:
-
Quality Assurance - QA/QC
QA Specialist - Analyst/Manager
Job Description & How to Apply Below
Depop is seeking a Senior Quality Insights Specialist to ensure accurate information and high-quality customer interactions by monitoring Zendesk and Cinder. You will synthesize QA scores, CSAT, and feedback to identify trends and drive improvements across CX and T&S teams.
Lead cross-functional initiatives, refine QA frameworks, and mentor the Quality Insights team. Hybrid work model with benefits expanding across health, wellbeing, and professional development.
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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