Property Officer; Voids

Permanent, 35 hours per week, £40,635 to £44,619, EVH Grade 7 PA22 – PA25.

Job Type

Full Time

To lead the delivery of an efficient voids management service of vacant properties and property acquisitions in line with the Associations policies and procedures. Leading the end-to-end repairs process for void properties and acquisitions, preparing the specifications of work, raising the works orders ensuring that work is completed within the agreed time frames and within budget. Conducting thorough pre and post inspections to guarantee all works meet the required re-let quality standards and that the contractor has carried out all of the agreed works.

Liaising with contractors and suppliers to support the delivery of an efficient and cost-effective void service which delivers value for money. Ensure that all relevant internal teams and parties informed of progress with each void and any acquisitions. Provide cover and support to the wider team and duties may include supporting the delivery of a customer focused property repairs service, planned improvement works, adaptations and cyclical maintenance to the association’s customers.

Taking part in the daily duty rota to ensure that an appropriate level of cover is maintained in the team to cover whilst ensuring that customer service, best practice and quality are at the hear of the service delivered. To provide cover and support where required in the team to deliver an effective reactive and planned repairs service to the Associations customers.

in a ‘patch’ of properties working to develop positive and meaningful relationships with tenants ensuring that best practice, quality and efficiency are at the heart of the service delivered. The following list is typical of the level of duties which the post holder is expected to perform or be responsible for. It is not necessarily exhaustive and other duties of a similar type and level may be expected from time to time.

• Full ownership of the voids works process including, diagnosing repairs, issuing works orders following pre-inspection, ensuring contractual void timescales are met, managing any variances in works orders, communicating and liaison with other teams in the Association around voids and post-inspection of completed void
• Leading and keeping records of weekly voids liaison meeting with the contractor and housing team
• Effective liaison with other teams around the void process, ensuring timescales are always communicated
• Excellent contractor management, ensuring void turnaround and costs are minimised and the voids contract is fully understood
• Liaising with contractors and utility suppliers
• Ensure that small repairs identified by the customer after letting are completed within timescale.
• Liaise with finance staff around voids budget management including providing projections of spend.
• Provide a reactive repairs service to a ‘patch’ of properties, assessing repair issues, specifying required works and coordinating contractors to ensure repairs are carried out in an efficient and timely manner when required.
• Carry out pre and post inspections in line with departmental targets to ensure that value for money is being achieved along with excellent levels of customer satisfaction.
• Lead consultation with owners, drawing on support from the Factoring Manager as required, around reactive repairs and cyclical works including checking title deeds and ensuring full recovery of monies due to the Association when required.
• To fully utilise the Association’s Integrated Housing Management System (SDM or equivalent) to record contract information and input notes on the Housing Management System following every interaction with a customer.
• Coordinate and monitor aids and adaptations work including liaison with tenants, external agencies and contractors to ensure work is delivered on time and in line with budget when required.
• Work with the wider Property team in the development and delivery of planned maintenance contracts ensuring that projects are managed in line with the Associations procedures when required.
• Identify and address any areas of poor performance by Contractors and report the…