Tenancy Services Housing Officer

Your new company
We are currently recruiting for an experienced Tenancy Services Housing Officer to join a well-established social housing organisation on a temporary basis.

This is an excellent opportunity for a housing professional with strong tenancy management experience who is comfortable managing a varied caseload while also providing support and supervision within a busy housing team.

Your new role

• Managing a patch of tenancies and delivering a high-quality tenancy management service.
• Supporting tenants to sustain their tenancies and addressing tenancy-related issues.
• Investigating and resolving anti-social behaviour complaints.
• Managing rent arrears cases and taking appropriate recovery action.
• Conducting tenancy visits, tenancy reviews and estate inspections.
• Assisting with neighbourhood management and community engagement initiatives.
• Providing guidance, support and line management to team members where required.
• Liaising with internal departments and external agencies to achieve positive outcomes for tenants.

What you'll need to succeed

• Previous experience in a housing officer, tenancy services or neighbourhood housing role.
• Strong knowledge of tenancy management and housing legislation.
• Demonstrable line management or supervisory experience.
• Excellent communication and stakeholder management skills.
• Ability...