Senior Impact Manager - 7495

Job Title:

Senior Impact Manager:
Professional Development Products

Salary: £45,100 - £60,400

Location:

Cambridge - Hybrid

Contract:

Fixed Term/Secondment (12 months)

Hours:

Full time, 35 hours per week

We are looking for an experienced and commercially minded Senior Impact Manager to join our Professional Development (PD) team and help demonstrate the value of our professional learning offer by establishing a consistent approach to measuring and reporting on the quality and experience of our products and services.

We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation and a proud part of the University of Cambridge.

The Senior Impact Manager: PD Products is a fixed-term role that will establish a consistent approach to measuring and reporting on the quality and experience of professional development products and services. The postholder will establish the short- and long-term impact of our courses and qualifications with the aim of turning this insight into compelling evidence, case studies and customer-facing proof points that strengthen our market position.

The postholder will combine evaluation expertise with commercial judgement utilising understanding of research methods and impact measurement with an ability to turn evidence into clear, compelling customer-facing stories.

• Within the first six months, you will establish a monitoring and evaluation framework and implement it.
• Develop a variety of data collection and reporting approaches to be utilised by the wider PD team on an on-going basis and can be communicated to our external stakeholders.
• By the end of this fixed-term role, you will have produced a review of the framework and its initial implementation, including evidence of progress, lessons learned and recommendations for future development.
• Throughout the fixed-term period, you will be regularly reporting and building proof points and messaging that help strengthen our reputation as a chosen provider for school CPD, strengthen brand reputation, competitive differentiation and customer trust.

This position has been classified as a hybrid role, requiring the selected candidate to typically spend 40-60% of their time collaborating and connecting face-to-face at their dedicated location. Aside from our hybrid principles, other flexible working requests will be considered from the first day of employment, including other work arrangements should you require adjustments due to a disability or long-term health condition.

We're looking for someone who is naturally curious, analytical and customer-focused, with the ability to turn data and evidence into meaningful insight and action. You'll be an effective communicator who can present complex findings in a clear and compelling way, influence stakeholders through evidence-based recommendations, and build strong collaborative relationships across teams and customer groups. You'll also bring commercial awareness, recognising how customer impact and experience contribute to growth, reputation and long-term success.

• Experience designing and delivering impact measurement, evaluation or research projects.
• Experience analysing qualitative and quantitative data and turning findings into actionable insight.
• Experience designing and conducting customer or user research.
• Experience producing reports, case studies or other evidence-based communications.
• Knowledge of monitoring, evaluation and impact measurement approaches, including quantitative and qualitative research methods.
• Excellent communication skills, with the ability to translate complex findings into clear and compelling narratives.

As an appendix to your cover letter, please submit an example of a customer-facing impact report, case study, evaluation summary, or similar publication that you personally led or made a significant contribution to. The example should demonstrate your ability to translate research findings into clear and compelling stakeholder communications. Include no more than 50 words to explain: what was your role in producing this document?

For a detailed job description, please refer to the link at the bottom of the advert on our careers site.

We are a Disability Confident (DC) employer that is committed to equality and inclusion ensuring our recruitment process is accessible to all. The DC scheme's Offer of an Interview commitment applies to applicants who opt in, and disclose a disability or a long-term health condition, and who best meet the minimum criteria for the role. In instances where interviewing all qualifying candidates is not practicable and/or appropriate, we prioritise those who best meet the minimum criteria, as we would for applicants who do not have a disability or long-term health condition.

Please note that Cambridge University Press & Assessment will not ordinarily be able to provide sponsorship for vacancies of less…