Design Researcher

As a Design Researcher, you will work on projects planning, conducting and analysing research using qualitative and mixed methods approaches – making sure that all of our work is evidence-based and using research findings to inform decision-making and action.

As part of multidisciplinary teams, you will work with other specialists to produce high-quality work that meets the needs of users. Alongside this, you will play an active role in contributing to our Research & Analysis practice.

• Working as part of multidisciplinary teams – embedding design research approaches into agile ways of working, delivering high quality work, and providing strategic support, balancing users needs against organisation goals and outcomes.
• Designing and planning research - adapting approaches depending on a client’s organisation cultures, design maturity and appetite for change
• Communicating research and insights clearly, telling the story of our work and impact
• Supporting other specialists and client teams to promote design research best practice
• Fostering a culture of collaboration and continuous improvement
• Actively contributing to our Research & Analysis practice within TPXimpact through internal time, skills development, knowledge management and sharing
• Continuously maintaining and updating your skills and knowledge to stay current within your relevant field of expertise

• Experience contributing to problem framing and research scoping, working with teams to understand existing knowledge to define assumptions and/or hypotheses
• Experience designing research for user facing products and services in client facing teams or projects
• Proficiency in different research materials/stimuli to communicate clear intent and open discussion - creating engaging artefacts for insights and decision making.
• Experience supporting the design of inclusive and accessible products and services, ensuring compliance throughout the research process
• Experience working with prototypes and/or pilot interventions using a mix of methods
• Experience working with other designers, researchers, analysts and developers in a multidisciplinary team to deliver high quality design work
• Experience operating in a fast-paced environment, balancing internal business priorities with external delivery and work on client projects
• Experience facilitating activities to progress the work and present the story of change and impact
• Experience working in ambiguous situations, contributing to building a shared understanding, with clarity and direction.

• Comfortable mentoring junior researchers or members of a client team, and working with them to develop their skills
• Experience working with teams with low design maturity

• Able to design appropriate and engaging research, with ethical and inclusive consideration at its core - including user grouping and segmentation design, designing approaches and participant and research management.
• Able to deliver research independently and with others using a variety of methods from discovery to evaluative research with transactional, operational users and/or governance stakeholders to understand people - behavioural context, culture and lived experiences to help define, improve and iterate products, services and policy.
• Able to independently analyse and synthesise qualitative data as well as facilitate teams to enable continuous insight development throughout different stages of design and delivery and enables evidence-based learning decision making.
• Able to manage research operations - quality assurance and governance, tooling, knowledge management at scale within client programmes and research practice team.
• Able to effectively convey the value and impact of user-centred design and research design both within an organisation and in the broader public discourse.
• Able to create visual and engaging artefacts for conducting, communicating research and representing users, and collaborate effectively with others to do so.
• Able to work in the open and communicate the story of your work and impact.
• Contribute to and take ownership of training and skills transfer initiatives, including peer-to-peer to skills and knowledge sharing.
• Collaborate effectively with other designers across disciplines, including data and impact analysis, content, service, and interaction design.

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