Lounge Host

Job introduction

About the Role

Lounge Host at Emirates Lounge Gatwick Airport

We’re experience makers.

And relationship builders.

And we’re hiring !

Most people only dream of being at the most exclusive places or out-of-this world events. At Sodexo Live! you don’t dream it, you live it every day. Here you’ll grow your skills at the most celebrated events and venues alongside a team of hospitality professionals that work, celebrate, and make memories together. Because we’re more than just waiters.

Be part of something greater.

We value diversity, equality, and inclusion.

Come on in – the door’s open! As a global company, our market is the world – therefore it’s only right that our teams reflect all the incredible diversity it has to offer.

• Set the service areas, ensure the condiments, glasses, cups etc are neatly arranged.
• Ensure all food and beverages are displayed according to specification.
• Ensure the coffee machine is ready to use.
• Check on the left-over wine/liquor/champagne bottles; those containing less than ¼ need to be replaced with new bottles.
• Water the plants and update the newspaper and magazine displays.(where applicable)
• Load service counters as and when directed and to ensure sufficient supplies throughout the service period.
• Ensure that the lounge seating area is clean, sofa chairs and tables are arranged as per the lounge plan.
• Assist the chef with some food preparations for example fruit plates, cheese boards etc.
• Set up show master/cold display
• Maintain the presentation and cleanliness of the dining, bar and buffet areas at all times.
• Ensure the dining area is adequately stocked during service times.
• Clear the table areas, and ensuring that all of the used crockery and cutlery and glasses are cleared from the dining area and brought to the dishwashing area.
• Ensure all food and beverages are displayed according to specifications and replenished as necessary.
• Provide an efficient and friendly service to lounge customers, ensuring that all their needs are met.
• Build rapport and interact with customers.
• Report any customer feedback (complaints and compliments) and take some remedial action, if possible.
• Liaise with, and assist chef on duty and Emirates lounge team, as required.
• Maintain lounge cleanliness during lounge operating hours.
• Empty waste bins, as necessary. Wipe clean and or replace bin liners.
• Handle coffee machine cleaning process after the lounge closes.
• Wipe all tables, cupboards, desks and other furniture free from finger/food/ beverage stains.
• Vacuum the carpets to remove all obvious soil, dirt and crumbs.(where applicable)
• Sweep and mop the tiled areas.(where applicable)
• Report any incidents of accidents, fire, theft, loss, damage, or other irregularities to your Line Supervisor or Manager.
• Adhere to any reasonable request from managers and supervisors whilst on shift

Essential

• Front of house and customer facing experience
• An element of food experience
• Highly motivated
• Attention to detail
• Able to work on own initiative within a team environment

Desirable

• Lounge experience

• £13.90 per hour
• Shift work pattern - 4 days on 2 days off (2 earlies, 2 lates, 2 off)
• Must be able to work early shift 4:30am start, late shift ending 1am.
• Many employee benefits, rewards and recognition.
• MUST be able to provide 5 years of working history & Uk address history