More jobs:
Visitor Services Assistant – Food & Beverage
Job in
Glasgow, Glasgow City Area, G1, Scotland, UK
Listed on 2026-02-20
Listing for:
ASVA: Association of Scottish Visitor Attractions
Full Time
position Listed on 2026-02-20
Job specializations:
-
Restaurant/Food Service
-
Hospitality / Hotel / Catering
Customer Service Rep
Job Description & How to Apply Below
Organisation:
The National Trust for Scotland
Salary: £27,976 pro‑rate, per annum
JOB PURPOSEAs a member of our front of house food and beverage team, you will be expected to work in a fast‑paced environment and take responsibility for a given station. Provide exceptional customer service, offering visitors a warm welcome and being passionate about delivering a memorable service in a setting that reflects our heritage.
Key Responsibilities- Delivering a warm welcome to local, national and international visitors
- Knowledgeable about the menu, afternoon tea selections, and other offerings
- Ability to control a section and deliver a high standard of table service
- Excellent customer care
- Billing – Cash and Credit Card handling
- Adhere to all financial procedures to include till operations and cash reconciliation duties.
- Adhere to Health and Safety & Food Safety practises and guidelines
- Adhere to Allergen controls
- Bar tasks, pouring and serving hot and cold drinks
- Assisting with events throughout the property
- Upselling products within the property
- Actively feedback visitor comments to line managers to improve offer, service and operation
- Help achieve sales targets and membership recruitment targets.
- Promoting the National Trust for Scotland as a memberships organization and the benefits of becoming a member to all visitors.
- Wearing the correct uniform, name badges or PPE as required.
No formal qualifications are required
Essential Skills- Some experience in the hospitality industry in a customer facing role
- Ability to work in a fast‑paced environment
- Ability to work as part of a diverse team
- A willingness to share skills with others
- A great communicator who can react quickly and solve problems
- Excellent standards of Health & Safety and Food Safety
- Familiar with EPOS systems
- A willingness to be cross trained in other departments
- Knowledge of Charles Rennie Mackintosh and story of the Tea Rooms
- A passion for Scotland & Glasgow’s heritage and a willingness to enthusiastically share with our visitors
Note that applications are not being accepted from your jurisdiction for this job currently via this jobsite. Candidate preferences are the decision of the Employer or Recruiting Agent, and are controlled by them alone.
To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search:
To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search:
Search for further Jobs Here:
×