Team Leader, Retail

As we continue to grow, we’re looking for a Retail Team Leader to support our showroom and counter operation and help bring out the best in our people.

This is a hands-on leadership role for someone who leads from the front, sets high standards and takes pride in delivering an excellent customer experience every day.

You’ll be a visible presence on the shop floor — coaching, supporting and motivating the team, while still rolling up your sleeves and getting stuck in.

As Team Leader, you’ll balance people leadership with day-to-day operational responsibility, including:

• Leading, motivating and supporting the retail team on the showroom floor and counter
• Setting clear expectations and maintaining high standards of customer service
• Acting as a point of escalation for customer queries and issues
• Supporting the day-to-day running of the showroom, ensuring it is well-presented, stocked and safe
• Coaching team members through on-the-job guidance and feedback
• Supporting new starters with training and embedding the right behaviours
• Helping organise rotas, cover and priorities to keep things running smoothly
• Monitoring standards, accuracy and stock presentation
• Leading by example – serving customers, processing sales and supporting stock activity as required

We’re looking for a natural leader with the confidence to guide others and the humility to stay hands‑on:

• Previous experience as a Team Leader, Supervisor or Senior Retail Assistant
• Strong customer service background (retail or trade counter experience ideal)
• Confidence communicating clearly and positively with a diverse team
• The ability to coach, motivate and hold others to account
• Good organisational skills and attention to detail
• A calm, solutions‑focused approach, even under pressure
• Confidence using systems and understanding the importance of accuracy

• Customer First – you set the standard for great service
• Be the Best – you care about quality, standards and continuous improvement
• Do the Right Thing – you’re fair, consistent and accountable
• Community Spirit – you build trust and teamwork
• Future Focus – you develop people and think ahead

• Monday to Friday working (Saturdays on rota if required)
• Employee discount
• Cycle to Work scheme
• Discretionary annual bonus (based on company performance)
• Extra holiday after one year
• Employee Assistance Programme (EAP) – free, confidential 24/7 support for you and your immediate family, covering wellbeing, mental health, financial and personal advice

You’ll be stepping into a role where your leadership genuinely matters – shaping the culture on the shop floor, supporting people to grow, and helping deliver a customer experience you can be proud of.

If you’re ready to lead by example and make a real impact, we’d love to hear from you.