Store Manager Buchanan Steet

Store Manager – Glasgow

Dr. Martens is a globally recognisable and culturally influential British brand, with over 60 years of rich heritage. As brand custodians, we are lucky to work for a dynamic, thriving, and ethical business, with people from diverse backgrounds, who bring their true selves to work, and where anyone can grow their career.

We are looking for an engaging, inspirational Store Manager to lead our diverse team at our Glasgow Buchanan St store. Store Managers provide leadership and direction, guiding their team to provide an outstanding service offer that supports the delivery and growth of Dr. Martens.

• Day-to-day retail operations (including staffing, training, sales, visual merchandise, key-holding, administration, banking and floor planners) to meet company expectations
• Overall responsibility for Health & Safety and security issues within the store including implementing search procedures; achieving set KPIs in line with the store's budgets
• Monitoring P&L and managing all controllable costs for the store (including payroll)
• Driving sales performance targets (e.g. Conversion, ATV & UPT)
• Implementing and driving high standards of customer service within the store
• Ensuring appropriate stock management procedures are followed including stock take, deliveries, loss prevention, etc.
• Managing and developing the store team to ensure accountability for delivering against performance targets (sales revenue, inventory, mystery shop, etc.), efficient operations and enhancing customer experience

• Passion for our product.
• Similar experience in a Store Manager or Assistant Store Manager role (within a fashion/lifestyle brand would be preferable).
• Experience of coaching, developing and mentoring a retail team (including dealing with performance issues).
• Sales oriented and able to drive others to achieve store goals and objectives.
• Excellent communication, numeracy & literacy skills.
• Good IT literacy – experience of Microsoft Office applications, scheduling tools, cash management & EPOS systems.
• Demonstrate resilience and think quickly on their feet on how to resolve emergent issues.

• Bonus incentives
• Welcome pair of Docs
• 65% off all footwear
• 50% off all accessories
• 2 paid volunteer days per year
• Generous holiday allowance
• Matched pension contributions
• Private healthcare
• Complimentary access to virtual GP via the Retail Trust
• Opportunities for growth
• Access to our Employee Assistance Programme & Mental Health First Aiders

tens, we are committed to creating an environment in which we can all be our best and bring our authentic selves to work. We encourage applications, regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, or disability. Diverse and inclusive teams have a positive impact on our brand; helping us to speak authentically to our consumers.

We strive to develop a business where our people can thrive and feel empowered to express themselves. Because we believe everyone should feel supported and included, whatever their role in the Dr. Martens community.

It’s never just a job tens. It’s a way of life. We live and breathe our Fundamentals – INTEGRITY, PROFESSIONAL, PASSIONATE, TEAM PLAYERS. They define who we are and how we get the job done. We believe each role is as unique as the person who does it.