Supervisor, Retail, Retail Associate​/ Customer Service

About The Role

Every exceptional customer moment starts with our people.

At Phase Eight, our Supervisors play a key role in creating a welcoming, high-quality shopping experience that keeps our customers coming back. Collaborative and adaptable, you'll champion the day-to-day running of the store, helping the management team drive strong commercial results and smooth shop‑floor operations.

• Greet, assist, and lead by example on the shop floor, connecting with customers, sharing your passion for style and delivering great service.
• Maintain a commercial approach to the role and operations, handling transactions accurately and assisting with stock control processes.
• Use your experience to support our Style Advisors as they grow their own knowledge and experience.
• Assist in all tasks to ensure the smooth running of the store.

• Engaging with excellent communication skills and flourish in a customer‑facing environment.
• Focused and take pride in the work you do with our customers.
• Able to demonstrate your ability to build relationships with customers, recognise their needs and provide the complete outfit they are looking for.
• Ideally experienced in a customer‑facing environment.

It’s not all about what you can do for us, we will give you the tools, the support, and the time to develop your career in the direction you want to go. Alongside that, we have some great benefits which include:

• Free clothing allowance
• Generous colleague discount up to 70%
• Financial and Wellbeing assistance
• Enhanced Maternity package
• Virtual GP service - unlimited access 24/7
• Plus, much more!