Retail Sales Assistant - Keyholder

Role Overview

Retail Sales Assistant – Keyholder (Full time, on site) at The Works Stores Ltd in Glasgow, SCT, GB. This role involves delivering exceptional customer service, maintaining store standards, operating tills, and supporting store operations, including opening and closing duties as a keyholder.

• Deliver friendly, knowledgeable, and efficient service to every customer.
• Maintain excellent store standards, including merchandising, cleanliness, and stock replenishment.
• Operate tills accurately and handle transactions with care.
• Support with deliveries, stockroom organisation, and product availability.
• Follow all operational procedures, including health & safety and loss prevention.
• Work collaboratively with the team to meet store targets and KPIs.
• Stay informed about promotions, products, and services to help customers make informed choices.
• Represent the brand positively, professionally, and passionately through everyday interactions.

• Open and close the store securely.
• Cashing up and handling cash responsibly.
• Carry out basic supervisory responsibilities when a manager is absent.
• Apply enhanced pay and development opportunities associated with keyholder duties.

• Passion for delivering great customer service.
• Strong communication and interpersonal skills.
• Team player with a positive, can‑do attitude.
• Reliable, punctual, and flexible to work varied shifts.
• Comfortable using tills and handling cash.
• Previous experience in customer service or hospitality.
• Experience in a fast‑paced, high‑volume environment.
• For Keyholders: experience with store opening/closing and basic supervisory responsibilities.

• 25% colleague discount and exclusive double discount days.
• MyWorks online discounts across hundreds of retailers.
• Family‑friendly leave with enhanced maternity, paternity, and adoption pay.
• 28 days holiday (33 days for Deputy/Store Managers), including bank holidays.
• Can‑Do Academy for training and career development.
• Stream early access to 50% of wages.
• Share scheme for employee ownership.
• 24/7 support through Retail Trust Charity.
• Healthcare cash plan and additional benefits such as long service awards, pension, life assurance, cycle‑to‑work scheme, and charity giving.

The Works is proud of an inclusive culture where everyone truly feels able to be themselves. Roles are open to all, including under‑represented groups such as ethnic minorities, people with disabilities, carers and members of the LGBTQ+ community. We promote diversity, inclusion, and apply reasonable adjustments. If you need adjustments for an interview, let us know in your application and we’ll be happy to help.