Quality and Compliance Specialist

SThree are pleased to announce we’re recruiting for a talented Placement Quality and Compliance Specialist to join our US Operations team (evening shift) based in our fantastic office space located in Glasgow on a fulltime basis.

As a Placement Quality & Compliance Specialist, you’ll be the gatekeeper of right-first-time placements—ensuring data accuracy and compliance from submission through to client invoicing. You’ll work closely with internal teams and external stakeholders to ensure contracts are issued promptly and queries are resolved efficiently.

This role is central to our order-to-cash journey, and you’ll be instrumental in maintaining smooth operations, supporting our sales teams, and enhancing the overall customer experience.

As the role is dedicated to supporting our operations in the US, the shifts will be a blend of 230-11pm and 130-10pm across 5 days (Mon-Fri). This position is hybrid and requires 1 day in office (earlier shift on that day).

SThree is the global STEM-workforce consultancy. We connect sought-after specialists with dynamic organisations around the world. We advise businesses, build expert teams, and deliver project solutions to drive innovation across STEM sectors, helping them to Outpace tomorrow, together.

• Validate placement data and compliance checkpoints before approval.
• Communicate gaps to sales teams to minimise impact on clients and contractors.
• Maintain detailed records and system notes for transparency and auditability.
• Ensure all required documentation is collected and stored correctly.
• Chase unreturned contracts to secure timely agreements.
• Provide weekly placement updates to Business Managers.
• Liaise with Legal to manage contract amendments using workflow systems.
• Respond to queries and complaints with professionalism and urgency.
• Escalate complex issues and collaborate across departments to resolve them.
• Champion service excellence and continuous improvent.

• Proven experience in customer service, onboarding, or payroll support.
• Exceptional attention to detail and a methodical approach to problem-solving.
• Strong communication skills—both written and verbal.
• Ability to manage multiple priorities in a fast-paced environment.
• A proactive mindset with a passion for continuous improvement.
• Confidence in working independently and collaboratively across teams.
• A commitment to delivering high-quality service and building strong relationships.

• The choice to work flexibly from home and the office, in line with our hybrid working principles
• Bonus linked to company and personal performance
• Generous 28 days holiday allowance, plus public holidays
• Annual leave purchase scheme
  
  Five days paid Caregiver/Dependant leave per annum
• Five paid days off per year for volunteering
• Private healthcare, discounted dental insurance and health care cashback scheme
• Opportunity to participate in the company share scheme
  
  Access to a range of retail discounts and saving

We’re committed to ensuring for our colleagues, candidates and communities, that all processes are equitable, and everyone is treated with fairness and dignity where everyone belongs, is valued and is connected. If you need any assistance or reasonable adjustments in submitting your application, please let us know, and we’ll be happy to help.