Deputy Manager

Deputy Manager – Jollyes Pets – New stores opening throughout 2026 and beyond.

Salary typically £28-28,500 + bonus potential of up to £2k p.a.*

We're growing across the UK, with new Jollyes stores in the pipeline over the next few years to double our store network. We want to hear from experienced or aspiring Deputy Managers who'd love to join us when the right opportunity opens up near you in the [REGION].

At Jollyes, we're as passionate about our people as we are about our pets! We think our tail-wagging benefits package reflects our appreciation for all that our colleagues do and provides support where it's needed most.

• DM salary typically £28-28.5k p.a., plus bonus potential of up to £2k p.a.,
  * subject to reaching pre‑agreed measures.
• Financial Wellbeing Package (Stream):
  Access earnings early, plus savings tools and discounts.
• Workplace Pension:
  Legal & General scheme (EE 3%, ER 5%).
• Free Retail Trust Membership:
  Counselling, wellbeing, and financial support.
• Colleague Discounts:
  Treats at 800+ retailers, plus 30% off Jollyes products and pet services.
• Health & Wellbeing Support,Extra Time Off:
  Birthday, wedding, new pet days,Enhanced Family Leave including maternity and paternity packages,Recognition & Reward sheme (Top Dog Award)
  Lifestyle Benefits:
  Cycle2
  
  Work scheme and discounted David Lloyd membership.

The Role – Deputy Store Manager

When a Deputy Manager role opens up near you, here's what you can expect to be doing:

• Supporting your Store Manager in leading the team day‑to‑day, deputising fully in their absence and helping create an excellent culture and working environment, demonstrating our values of being:
  Genuine, Wise, Eager, Focused, Together.
• Running a successful store – helping to manage KPIs around people, store standards, customer service, and financial performance, and playing a key role in maximising turnover and gross margin while controlling costs.
• Helping build a strong sales culture in‑store: coaching your team to spot every opportunity to add value for the customer – confidently suggesting complementary products, seasonal offers, or additional services that genuinely improve the experience for pets and their owners. This isn't about hard‑selling – it's about helping your team have great conversations that naturally lead to a bigger basket and a better‑served customer.
• Ensuring you and your team deliver the highest standards of pet care, with pet welfare always the top priority, and promoting responsible pet ownership.
• Delivering exceptional customer service and a great shopping experience, with strong pet
  * and product
  * knowledge across the team. (
  * Training given)
• Supporting the recruitment, motivation, training and development of your team, and helping to promote Jollyes as an employer of choice locally.
• Sharing clear communication of key business updates and individual/team objectives.
• Genuinely hands‑on, not office‑based. You'll be out front with your team and customers – helping with deliveries, walking the floor, and helping drive performance through what you see and do in‑store, not from behind a screen.
• Physically active by nature. Our products can be heavy and retail keeps you on your feet most of the day – if the idea of a desk job doesn't appeal, this could be exactly what you're looking for.

If you'd need any reasonable adjustments to succeed in this role, just let us know when you register your interest.

• A genuine passion for pets and people – delighting customers with an unrivalled shopping experience. Expect to meet customers with paws, claws or feathers when customers bring their pets into our store, so comfort around animals is a must.
• Some previous retail supervisory or management experience, with a hands‑on approach and a readiness to step up and lead when needed.
• Commercially confident on the shop floor – comfortable leading by example and encouraging upselling and add‑on sales conversations with customers.
• A clear communicator who can motivate a team and support succession planning for future leaders.
• Has contributed to strong business performance and KPIs in a previous role, while helping maintain high store standards, health & safety,…