Retail Area Sales Manager Area and Regional Operations Managers Scotland

Stores on this patch:

Ayr

Clydebank

East Kilbride

Glasgow (Braehead)

Glasgow (Sauchiehall Street)

Glasgow (Silverburn)

Glasgow Forge

Glasgow Fort

Glasgow St Enoch Centre

Greenock

Hamilton

Inverness

Inverness Shopping Park

Kilmarnock

Loch Lomond Outlet

Motherwell

Paisley

10th Best Big Company to Work For 2024 - 'Best Companies'

We don’t just sell products. We inspire reading, learning, creativity and play.

The Works. It literally means everything. And whatever your story or background, we’re all about unlocking imagination and making creativity accessible to everyone. Whether you’re engaging with customers on the frontline or supporting our colleagues behind the scenes, your impact can be profound and far-reaching.

THIS is more than toys and books and art supplies. This is about inspiring people to read, learn, create and play. So, with the right passion,
it all starts with you.

As a Retail Area Manager, you'll be at the helm of multiple retail locations, steering them towards success with your dynamic leadership and strategic vision. Your primary goal will be driving commercial success, infused with a dash of innovation and a sprinkle of charm.

You’ll empower your teams, aiding them in reaching their full potential while ensuring a joyful journey – after all, it's part of our DNA! We firmly believe that a team that thrives is one that is both happy and engaged.

Expect to spend a significant portion of your time across the designated area, collaborating closely with your teams to drive commercial success and set the pace.

Inspire, motivate, and develop high-performing store teams to deliver exceptional customer experiences.

• Communicate with your store teams and spend time with them in store to keep engagement high.
• Drive retail commerciality like a boss! Striving for fantastic sales and high performance across all KPI’s including,sales, profitability, safety, store standards, pricing,and cost control.
• Drive operational excellence and achieve outstanding results across your designated retail area.
• Create store experiences that arefun, friendly, accessible, and inclusive for colleagues and customers.
• Hire Store Managers who align with our purpose, values and mission. Spot potential and use their strengths to add value to your area.
• Implement effective visual merchandising strategies to enhance the customer journey.
• Collaborate with fellow Retail Area Managers to share best practices and drive continuous improvement.
• Ensure the delivery of commercial targets, including sales, profitability, and cost control.

• A positive ambassador for our brand and our values
• Inspirational leadership style with a positive outlook
• Passion for delivering exceptional customer service.
• People skills with a track record of developing high-performing teams.
• Commercial acumen with the ability to drive sales and profitability.
• Excellent communication and interpersonal skills.
• Collaborative mindset and a team player. Working with departments and colleagues as 'one team'.
• Able to drive growth, maximise sales and profitability whilst leading our customer-first service strategy.
• Willing to lend a hand - If you're on a store visit and the teams are busy or overwhelmed, you're happy to help by getting stuck in, working shoulder-to-shoulder with them to support. It's all about the shadow you cast!
• Resilience in a dynamic retail environment.
• Innovative thinking and a proactive approach to problem-solving.

As a great leader with wonderful people skills, you'll create an environment that's more than just co-workers — it's a team.

• Align Goals with Values:
  Ensure that your team’s goals are clearly connected to the company’s values and purpose. This helps colleagues see the bigger picture and understand how their work contributes to the overall mission.
• Clear Communication:
  Ensure that your team understands the goals, expectations, and their roles. Regularly share updates, encourage open dialogue and have regular check-ins.
• Role Model:
  Lead by example. Demonstrate the behaviours and attitudes you expect from your team, such as punctuality, responsibility, and…