Department Manager

Competitive annual salary plus 12% management bonus

Contract Type

Permanent

Position Type

Full Time

Weekly hours

37.5

Shift Pattern

4 on 2 off

Fantastic benefits inc free parking, bonus scheme, wellbeing support (EAP), staff discount, travel discount, life assurance, pension, health cash plan (dental, optical, medical, health and fitness discounts - cash back plan)

Seeking a Dynamic Retail Manager to Lead Success at World Duty Free – Glasgow Airport

Are you a proven leader with a passion for inspiring teams and delivering exceptional retail experiences? World Duty Free is on the hunt for a strong, results-driven Retail Manager to lead our high-performing team at Glasgow Airport and drive continued success in this fast-paced environment.

As a Customer Service Leader/Department Manager, you'll take charge, leading with energy, expertise, and a relentless focus on achieving excellence.

Key responsibilities include:

• Inspiring and motivating the team to deliver outstanding customer service and drive sales growth.
• Coaching and developing talent to ensure high performance and operational excellence.
• Leading seamless store operations in collaboration with peers and Customer Service Leaders.
• Driving department and category performance to maximize sales and profitability.
• Implementing innovative strategies to enhance customer satisfaction and brand loyalty.

We are seeking an exceptional leader with:

• Proven success in managing large teams in a fast-paced retail environment.
• Outstanding communication and leadership skills with the ability to influence and inspire.
• A relentless customer-first mindset and the drive to create an unparalleled shopping experience.
• Strategic thinking and problem-solving abilities to manage day-to-day operations smoothly.
• Passion, resilience, and energy to thrive in a dynamic airport retail setting.

You will receive comprehensive training and support to thrive in your new role. As a Retail Manager, you'll have the opportunity to lead by example and make a lasting impact on our team and customers.

We know, to be a great employer, we rely on thousands of colleagues being dedicated to coming to work every day with a smile and giving our customers exceptional service. For us to be a great employer, our aim is for you to be a part of our people promise
, to be treated with respect
, be engaged in your job, to grow your skills and receive fair recognition and reward
. You can find out more about our benefits and values at

At World Duty Free we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your previous experience doesn't align perfectly with every element in the advert, we encourage you to apply anyway. You may be just the right candidate for this or for other roles.

We are proud to be a Disability Confident employer, so if you have a disability, we can support you with adjustments that need to be made.