Trainee Cashier

About Us

Metropolitan Gaming is about more than the games or the buzz of the venue.
It’s about energy. Atmosphere. Service that’s sharp and in sync with the moment.

Driven by people, we’re a diverse, close-knit team who back each other, celebrate wins and create great experiences together. If you’re upbeat, curious and ready to get involved, you’ll feel at home here. Personality matters. Every shift is a chance to make your mark.

A place to grow, not just a job. You’ll be recognised for great work and given opportunities to build your skills and grow your career

• Service charge and tips
• Enhanced pay after midnight
• Discounts and perks across travel, retail, hospitality and wellbeing
• Company pension scheme and life insurance cover
• Discount on Food and non-alcoholic beverages across all venues
• Season ticket loan and cycle to work

• Holds a valid Personal Functional Licence (PFL)
• Numerate
• Articulate (in English)
• Personable
• Customer service focused
• Computer literate
• Understand and applies of AML/SG policy requirements to the cashier role and freely asks for support or direction to ensure full compliance
• Able to work various shift patterns as required
• Able to work night shifts
• No previous experience in role required
• Complete an internal annual licence verification process advising company and management immediately of any changes to personal licences status throughout the year
• Complete routine maintenance checks and payments in a timely manner to retain licenced status which permit you to undertake job role

Our Trainee Casino Cashier are expected to always demonstrate our key service behaviours:

• On It
  :
  Demonstrates responsiveness and initiative by anticipating guest and operational needs, ensuring prompt and effective service delivery.
• Upbeat and Positive Attitude
  :
  Maintains a professional, enthusiastic, and solution-oriented demeanour that fosters a welcoming and energetic environment.
• Be Nice
  :
  Treats guests, team members, and stakeholders with courtesy, respect, and professionalism in all interactions.
• Open and Close
  :
  Engages openly and warmly at the start of every interaction and ensures each conversation or service exchange concludes with clarity, courtesy, and appreciation.

You must be aged 18 or above and have the right to work in the UK

This position requires working nights, evenings, weekends and shifts that coincide with a 24/7 trading week so individuals should be flexible in their scheduling.

Trainee Casino Cashier will spend a large portion of their shift on their feet working directly with the public.