Shop Manager

Team:
Retail

Location:

Shawlands Road, Glasgow Work pattern: 37.5 hours on a rota basis (to include weekends) Salary:
Starting salary of £25,644 per annum

Contract:

Permanent We are the UK's largest cat welfare charity. All over the country, our passionate employees, volunteers and supporters are using their kindness and expertise to make life better for millions of cats and the people who care for them. Will you join us and make life better for cats? Responsibilities of our Shop Manager:
This position will lead the running of one of our Boutique charity shops, where customers discover a curated selection of luxury fashion and accessories. As Shop Manager, you'll help create an elevated retail experience, combining exceptional customer service with a passion for sustainable style and Cats Protection's compassionate mission. From welcoming clients to maintaining high visual standards, you'll play a key role in delivering a premium shopping environment that reflects both quality and kindness.

To take ownership for the delivery of shop income, expenditure and operating profit budgets and other key measures of performance and activity as defined in the Retail Performance framework About the retail team:
Our retail operation consists of over 80 charity shops Each of our shops has its own charm and personality due to our dedicated volunteers and colleagues. From vintage jewellery and jigsaws to harps and handbags, whether our customers are looking for that 'must have' item or simply a 'missing piece'. What we're looking for in our Shop Manager:
Demonstrable learning and experience from working in a relevant retail environment, ideally in a fashion/luxury setting Previous experience of line managing a team and building a culture to achieve a collective goal Experience and/or understanding of working to sales targets and budgets Excellent organisational skills including the ability to meet deadlines Strong commercial awareness, balanced with an appreciation for the unique needs of the Charity What we can offer you: range of health benefits 26 days' annual leave plus bank holidays, increasing with length of service Salary Finance, which empowers you to take control of your financial wellbeing and much more, which you can learn about here Interested?

Here's how to apply:
Final date to receive applications: 7th October 2026 Virtual interview date: TBC Applications may close before the deadline, so please apply early to avoid disappointment. Please note, applications received after the closing date may not be responded to. If you're enthusiastic about this opportunity but your experience doesn't align perfectly with every requirement, we encourage you to apply anyway and demonstrate how your experience is transferrable.

You may be just the right candidate. If successful, your recruitment journey will include:
Anonymised application form Virtual interview via Microsoft Teams Please note, the process may change slightly dependent on application numbers. We will inform you of any relevant changes. Please email if you require any adjustments to be made for you to complete your application or to participate in the recruitment journey. This role requires an enhanced DBS check (including the Children's Barred List).