Apprentice Parts Advisor

Role Summary

Location:

Stellantis &You Bristol Cribbs Causeway

Contract:

Fixed Term Contract

Salary:
Competitive

Apprentice Parts Advisor

Stellantis &You is an integral division of Stellantis, a premier global automotive manufacturer renowned for its array of iconic brands, including Abarth, Alfa Romeo, Citroen, DS, Fiat, Fiat Professional, Jeep, Peugeot, and Vauxhall. We are committed to fostering individual growth and recognise the hard work, flexibility, and commitment of our people so we offer an industry leading benefits package alongside our competitive basic salary and bonus.

This program offers a unique opportunity for individuals to pursue a customer service apprenticeship whilst earning a salary by gaining hands‑on experience in the automotive industry as a Parts Advisor. As a Stellantis &You Apprentice, you will develop the ability to build relationships with internal and external customers, order, sell and manage stock control on a wide range of parts and accessories, ensuring workshops run smoothly by providing the correct parts and delivering first‑class customer service.

This program aims to provide a comprehensive understanding of the parts and aftersales business which will give you a strong foundation to make informed decisions, manage customers, and contribute to the overall growth and success of our organisation.

• 2-year fixed term contract
• Training at our dedicated Academy
• Specialised training sessions with our in-house trainer
• 22 days’ holiday + bank holidays
• Career progression
• Employee Car Scheme
• Employer Contribution Stakeholder Pension Scheme
• Employee Share Scheme
• Money savings at large retailers through the Reward Gateway

• Communicate clearly with customers & colleagues.
• Adopt new digital systems and processes as part of our digitalisation strategy.
• Propose and sell additional work advised through the Vehicle Health Check process.
• Create a seamless parts and admin process.
• Receive parts from Hub via shipment processing.
• Monitor parts stock levels and inform Hub if attention is required.
• Order parts with technicians on warranty or complex diagnostic repairs.
• Manage & invoice internal job cards for new & used cars.
• Chase back ordered parts, ensuring all relevant customer care cases and mobility claims are in place to reduce downtime and maintain customer satisfaction.
• Prepare warranty claims, prior approvals & invoices.
• Assist with day‑to‑day running and maintenance of the workshop.
• Instruct on warranty parts returns/destruction/surcharge note creation.
• Internal authorisation, invoicing & status updates with workshop.

Stellantis is proud to be an equal opportunity employer. We are committed to equal employment opportunity and equal pay regardless of race, colour, religion, sex, national origin, sexual orientation, disability, or gender identity. Stellantis are also accredited with the Defence Employer Recognition Scheme (ERS) Gold Award, that recognises organisations that pledge, demonstrate or advocate support to the armed forces community. If you would like to discuss anything further or require any reasonable adjustments for any part of the recruitment process, please contact our recruitment team.