Prestige Customer Account Manager

Responsibilities

• Partner with key customers by building outstanding relationships in the Premium and Influencer On‑Trade outlets, understanding their needs, local consumer and developing and executing solutions.
• Deliver on key selling metrics:
  Brand Distribution, Visibility in outlet, New Business, Promotion and Financial Targets.
• Develop & manage sales and promotional brand plans for specialist customer base aligned to commercial priorities.
• Act as business contact to deliver 360 solutions, resolving all questions/issues.
• Responsible for winning new premium business listings, retaining and growing existing business.
• Collaborate cross‑functionally with Marketing & Brand Ambassadors to host prestige events and execute ‘best‑in‑class’ brand activations.
• Monitor & evaluate promotional activities against budget, conducting ROI analysis.

• Experience in Sales and Premium On‑Trade / Retail / Hospitality sector desired; activation experience beneficial.
• Demonstrable track record of performance and delivery (results and/or achievements).
• Strong (social) networking, interpersonal & relationship‑building skills.
• Strong analytical, planning & time‑management skills.
• Well‑developed communication/presentation skills (active listening).
• Creative thinking.

• Pro‑active, goal‑oriented, passionate about delivering results & constantly seeks improvement.
• Loves the consumer; creates strong positive first impressions & builds relationships with customers.
• Understands needs of others & builds innovative solutions that delight consumers & deliver bottom‑line results.
• Resilient; overcomes challenges & stays calm under pressure.
• Entrepreneurial thinking; seeks new ways to achieve better results.
• Capable of fostering a culture of belonging where people feel appreciated for who they are.
• High self‑awareness, reflective, recognizes strengths & weaknesses & their impact on others.
• People agility; ability to navigate tough situations & harness collective performance.
• Results agility; consistent delivery of results in first‑time situations, inspiring teams & building confidence.
• Mental agility; critical thinking to penetrate complex problems & expand possibilities through fresh connections.
• Strategic thinking while being execution‑focused & bringing creativity to challenges.
• Change agility; curiosity, willingness to experiment & handle change effectively.
• Growth & learning mindset; ready to test, stumble, learn & apply from experience.

• Align with Bacardi’s 3
  
  Fs culture:
  Fearless, Family, Founder mentality.
• Incorporate belonging, self‑awareness, people, results, mental & change agility to drive performance.
• Consistently deliver results, inspire teams, focus on execution & creativity.

Bacardi is an equal‑opportunity employer and promotes a working environment where all employees are treated and rewarded fairly. No discrimination on the basis of national origin, race, color, religion, sex, gender, sexual orientation, marital status, disability, age or any other legally protected aspect of a person’s identity. U.S. applicants have rights under Federal Employment Laws.

• Competitive pay package with incentive programs linked to company & individual performance.
• Competitive holiday / paid time off, plus additional days (e.g., volunteer day).
• Retirement / pension plan.
• Health, critical illness & life insurance.
• Employee assistance programs.
• Family‑friendly, inclusive leave policies.
• Incentive plans varying by region, market, function or brand.
• Comprehensive total rewards program (compensation, benefits, incentives, allowances & well‑being).