Telesales Advisor

We are looking for an enthusiastic Telesales Advisor to join our Digital Sales team at our Head Office in Kilbirnie Street.

• 33 days’ holiday allowance with room to grow (pro-rata)
• Generous retail discounts
• Private healthcare
• Simplyhealth – all employees have access to a GP 24/7 and can claim money back on medical and dental treatments
• Pension scheme
• Maternity and paternity packages

20 hours per week

• Friday: 4pm – 8pm
• Saturday: 8am – 5pm*
• Sunday: 9am – 5pm*

OR

• Thursday: 4pm – 8pm
• Saturday: 8am – 5pm*
• Sunday: 9am – 5pm*

* One weekend in every nine, Saturday shifts will be 11am – 8pm and Sunday shifts will be 12pm – 8pm

Our Telesales Advisors are responsible for promptly and professionally responding to all internet sales inquiries across multiple platforms, with the primary objective of driving sales.

We are looking for a proactive and customer-focused individual with excellent communication and multi-tasking skills who thrives in a fast-paced, digital sales environment. The ideal candidate will be someone who is detail oriented, adaptable, and committed to delivering exceptional service that drives sales results.

• Responding promptly and professionally to internet sales enquiries across multiple platforms, including live chat, and communicating clear and accurate information with potential customers.
• Managing multiple conversations simultaneously and maintaining high levels of attention and efficiency while multitasking between platforms.
• Provide detailed product information, pricing, and promotions to assist customers in making informed purchasing decisions.
• Follow up with closed leads to nurture relationships and explore opportunities for repeat sales or referrals.
• Collaborate with Sales teams to track leads, update customer records, and support follow-up actions to maximise conversion rates.

• A high level of accuracy and the ability to multitask
• Ability to use multiple systems
• IT literacy
• Strong communication and influencing skills
• Good written and verbal communication skills
• Previous sales experience

Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do – diverse in our make-up, united in our goals.

To find out more about Life at Arnold Clark, visit our website.

Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.