Corporate Client Executive - German-speaking

About the Role

You will support the client management team in delivering a high standard of service to large corporate clients and brokers across the international health benefits segment, with the opportunity to be based in Glasgow, Greenock, or Madrid. This role requires you to be fluent in German, as you will regularly support German‑speaking clients and brokers, helping them understand and maximise their solutions.

• Build and maintain strong working relationships with clients and brokers, supporting long‑term engagement and satisfaction
• Resolve moderately complex queries and non‑routine issues, ensuring clear communication and timely outcomes
• Apply a consultative approach to explain products, benefits, and administrative processes in a way that meets client needs
• Support the client management team in identifying opportunities to strengthen service delivery and expand business engagement
• Act as a reliable point of contact, responding to client and broker enquiries within agreed timelines
• Coordinate and facilitate client and broker meetings, including organising Web Ex sessions and contributing to presentations where required
• Contribute to reporting, data updates, and administrative processes, ensuring accuracy and visibility of account activity

• Experience in a client‑facing or customer support role
• Fluent German language skills, with the ability to communicate confidently in both written and spoken contexts
• Ability to manage competing priorities and meet deadlines in a fast‑moving environment
• Strong communication skills, with confidence explaining complex information clearly
• A proactive approach to problem solving and taking ownership of outcomes
• Confidence working independently while keeping stakeholders informed
• Familiarity with Microsoft Office tools and working with data or reporting systems

• Clear and professional communication
• Strong interpersonal skills and collaboration
• Critical thinking and problem solving
• Responsiveness and follow‑through
• Adaptability and learning agility

• Knowledge of client service processes and account support
• Ability to interpret and explain product and benefit structures
• Experience using Microsoft Office (Excel, PowerPoint, Word, Outlook)
• Exposure to CRM or reporting tools such as Salesforce

• Knowledge of health insurance products or administrative processes
• Experience working with brokers or within an account management environment
• Experience supporting client meetings or presentations
• Experience creating or maintaining training materials

• Competitive salary and benefits package
• Multicultural and hybrid working environment
• Private Medical Insurance
• Employee Wellbeing Benefits
• Educational Development Program

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

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