National Account Manager - UPS Power

Overview

The National Account Manager position is a key role within the Enterprise, Commercial & Light Industrial team, responsible for managing a defined number of high‑priority accounts within the enterprise market vertical. The role involves full portfolio responsibility across products (LV Switchgear & Busbar, ACP UPS, ELS, and Thermal Management) sold to Enterprise customers. The primary revenue streams hinge on effective engagement with the End‑User, Consultant, Contractor community, and the principal responsibility is to ensure continued growth by maximizing opportunities for new product sales to these customers.

• Long‑term building and maintaining of relationships with the allocated accounts, working to ensure high levels of customer satisfaction and facilitating a best‑in‑class customer experience.
• Consistently promote Vertiv’s product offerings, with focus on Busbar/Switchgear/ACP Power Products & Thermal Management solutions throughout the hierarchy of allocated accounts, mapping stakeholders and engaging with content that is relevant and profiled to their respective needs.
• Continuously inform accounts of new product developments and service offerings that could be applicable to their business, investigating and identifying short and longer‑term solutions to apply our products and services.
• Commercially develop and lead new opportunities within the account, actively participating, supporting and coordinating with the application engineering and sales support teams in bids and negotiations until closure.
• Engage with dedicated marketing activities for Vertiv products and services.
• Responsible to develop and manage account plans, which define the strategy associated with growing and retaining the business.
• Actively participate in pipeline creation calls, pipeline review calls, demand generation and activity planning sessions focused on the associated accounts/market segment.
• Contribute to the monitoring of the market, identify new business opportunities and promote them to the business where appropriate.
• Undertake/co‑ordinate presentations to key stakeholders, including organisational capabilities, portfolio overviews, technical deep‑dives and value‑add presentations.
• Develop relationships with key player stakeholders, establishing trust and strengthening repeat business.
• Utilize reporting and forecasting platforms to facilitate pipeline discipline, pipeline growth, and forecasting accuracy.
• Increase Vertiv’s market share and work to meet/exceed the budget numbers in terms of Orders, Sales, GM/EBITDA in accordance with the company’s ethics and guidelines.

• Contribute to teamwork and knowledge sharing within the team and organization: maintain and update reporting systems, run scheduled and ad‑hoc analysis, lead and participate in team meetings, share your experiences, the knowledge you gather about the market, competitors and challenges you perceive we are facing.
• Focus on self‑growth and development: keep an open mind and learn from some of the best experts in the company and the industry, participate in Vertiv meetings and events to acquire knowledge of where the market is going, keep up to date with technical developments, participate in company trainings and apply the knowledge in your day‑to‑day work.
• Be innovative: bring your own ideas of improvements inside the team, look at each process and task with the goal of constantly improving it to bring more value to the customer, to you, to the team and to the organization.
• Own your job: approach your daily work and customers with sound ethics, responsibility, discipline and ownership, knowing that everything you do has an impact on the customers, the company and your development.

• Minimum 5 years’ experience and proven track record in an account management environment.
• Extensive commercial experience to identify and understand customers’ needs and how to fulfil them.
• Extensive experience and understanding of the enterprise industry and sub‑segments to the market.
• Principle knowledge of either LV Switchgear and Busbar, UPS, ELS Topology or Thermal Management.
• Experience in commercial negotiations.
• Exp…