Strategic Account Manager

Overview

At Ayvens, progress starts with you. Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move. This is a virtual role.

• Contribute to the achievement of the company’s existing business annual targets.
• Maximise sales & profitability of all accounts within your portfolio.
• Identify and develop client objectives by working with senior stakeholder relationships.
• Deliver excellent customer service and account management to the allocated account portfolio.
• Ensure customer requirements are fully specified, understood and communicated; ensure service levels meet customer expectations; keep the company informed on all relevant customer activity – both risks and opportunities.
• Visit customers as appropriate and build effective relationships with key stakeholders at all levels of the customer’s organisation.
• Keep up to date with legislative, industry and product developments.
• Provide regular and accurate reporting as required on activity and maintain the CRM database.

• Previous contract hire account management experience (fleets over 250 essential).
• Experience of implementing new accounts at a “project manager” level.
• Working with multiple stakeholders in addition to the customer.
• Influencing, persuasion and relationship building.
• Solution delivery and ownership – ability to look at new ideas & approaches.
• Effective time management, organizational & delegation skills.
• Excellent communication skills – verbal and written.
• IT literate.
• Commercial awareness and decision making.
• Vehicle industry knowledge.

• Competitive pension scheme.
• Annual salary review and bonus scheme.
• Give As You Earn (GAYE) scheme.
• Employee referral scheme (£1,000).
• Retail discounts programme.
• Gym Flex membership options.
• Cycle to Work scheme.
• Health & wellbeing benefits: life assurance, health assessment options, travel insurance, dental insurance, critical illness cover, personal accident insurance.

• 25 days’ annual leave plus an additional Celebration Day.
• 37.5 hour week, Monday to Friday, no weekends.
• Holiday buy & sell scheme.
• Volunteer days.
• Time allocated for personal development.
• Study support (where applicable).

• Free parking (limited).
• EV charging points.
• Bike storage & shower facilities.
• Complimentary breakfast.
• Staff and social events.

Studies have shown that women and people of colour are less likely to apply for an opportunity unless they exactly meet the criteria specified. At Ayvens we are committed to building a diverse, inclusive, enjoyable and authentic workplace so if you are excited by this, or any role at Ayvens but your experience doesn’t exactly align, we encourage you to apply regardless!