Senior Client and Operation Manager

Scottish Power HQ, Glasgow (hybrid)

Salary from £66,000 + car allowance, up to 20% bonus & other excellent benefits

Help us create a better future, quicker!

The role of Senior Client & Operation Manager sits within the Business Energy Direct sales and Retention function, reporting to the Head of Business Energy Sales. In this role you will be solely responsible for the Business Energy Direct Sales and partner service operation, at internal SP locations and outsourced locations across the UK, with key responsibility for decision making and judgement driven by complex diversity and work-type management within the Direct Sales arena.

Scottish Power HQ, Glasgow (hybrid)

Salary from £66,000 + car allowance, up to 20% bonus & other excellent benefits

Closing date- 12th of August 2026

Help us create a better future, quicker!

The role of Senior Client & Operation Manager sits within the Business Energy Direct sales and Retention function, reporting to the Head of Business Energy Sales. In this role you will be solely responsible for the Business Energy Direct Sales and partner service operation, at internal SP locations and outsourced locations across the UK, with key responsibility for decision making and judgement driven by complex diversity and work-type management within the Direct Sales arena.

The I&C Relaunch into the UK market is pivotal with a 5-year Business Plan growing from 200GWh and £100m revenue to 3TWh and £1.2Bn revenue. SME will grow from 123k customers with £414m revenue to 133k customers and £464m over the same period supported by c £21m p.a. commissions budget across routes to market. You will deploy appropriate resources to effectively manage risk and deliver optimal performance in areas such as Sales, Energy Services, Quality and Compliance as well as manage cost budget.

• Accountable for the wellbeing, deployment, and effective utilisation of Scottish Power resources travelling to and operating on-site, ensuring all scheduling, performance management, and site-specific policies are optimised for safety, productivity, and compliance
• Ensure all operational practices (including training, breaks, and adherence) are tailored to site requirements and consistently applied to maximise performance and employee welfare
• Hold full accountability for the day-to-day performance, governance, and strategic direction of outsourced providers and sales partners
• Ensure third-party partners deliver against agreed KPIs, commercial targets, and quality standards, while driving continuous improvement and value creation
• Accountable for delivering TPI/Broker Sales targets in line with the wider Business Energy strategy, ensuring consistent achievement of revenue, volume, and margin objectives
• Own sales performance outcomes, driving pipeline health, conversion, and revenue growth through effective leadership and execution
• Identify and deliver initiatives to reduce cost-to-serve while enhancing customer value and improving return on investment
• Continuously evaluate sales channels, processes, and partner performance to optimise commercial efficiency
• Accountable for the effective management of financial and headcount budgets, ensuring resources are deployed efficiently to deliver the Business Energy plan
• Balance investment decisions with commercial outcomes to maximise profitability and strategic impact
• Act as the primary point of engagement for internal stakeholders and external partners, building strong, collaborative relationships to enable effective sales delivery
• Leverage market insight, benchmarking, and partner expertise to enhance customer retention, loyalty, and performance outcomes
• Work cross-functionally across Business Energy to identify, implement, and sustain process improvements that enhance efficiency, customer experience, and sales effectiveness
• Drive a culture of continuous improvement, ensuring change initiatives are embedded and deliver measurable outcomes
• Contribute to the development and evolution of Business Energy sales standards, policies, and operational frameworks
• Ensure all activities are compliant, consistent, and aligned with organisational governance and regulatory expectations
• Dev…