Account Director

Shape partnerships that define transformation

A highly driven Account Director to drive our commercial proposition and expand Pulsar’s footprint across enterprise markets. Reporting directly to the Sales & Marketing Lead, you will work closely with a team including Solutions Consultants and Account Managers focused on mid-market clients.

This is a strategic, relationship-led sales role responsible for owning and growing a portfolio of enterprise accounts while acquiring new high-value clients. You will carry an annual revenue target of £3 million, focused on Service Now-aligned services, implementation programmes, and consultancy offerings.

As a proven enterprise salesperson with strong networks, a track record of exceeding targets, and the ability to engage senior stakeholders across complex organisations you will drive true business growth and opportunities.

• Account & Relationship Management
• Own and grow a portfolio of enterprise accounts, ensuring high client satisfaction and long-term partnership value.
• Build, maintain, and expand senior-level relationships across IT, Operations, Digital, and Transformation functions.
• Act as a trusted advisor to clients, understanding their business goals and aligning Pulsar’s solutions accordingly.
• Leverage an existing strong professional network to open new doors and accelerate pipeline growth.
• Develop and execute account strategies to achieve or exceed first year, £3M annual sales quota.
• Lead consultative, solution-driven sales cycles for Service Now and technology consultancy services.
• Own end-to-end deal execution, from opportunity qualification to contract closure.
• Identify cross-sell and upsell opportunities to maximise account expansion.
• Service Now & Technology Expertise
• Maintain a strong understanding of Service Now products, capabilities, and the broader digital transformation landscape.
• Position high-value implementation, advisory, and managed services to enterprise clients.
• Partner closely with delivery, pre-sales, and technical consultants to shape compelling proposals and solution designs.
• Commercial & Strategic Contribution
• Build and maintain an accurate, predictable pipeline using CRM tools and sales processes.
• Provide market intelligence, client feedback, and competitive insights to support service development and strategic planning.
• Represent Pulsar at industry events, conferences, and networking forums.
• Reporting & Performance
• Maintain accurate pipeline, forecasting, and CRM data with weekly updates.
• Produce quarterly and annual account plans for enterprise clients.
• Report on sales activity, proposal pipeline, and win/loss outcomes.
• Drive year-on-year account growth and client retention.
• Maintain 3×–4× pipeline coverage and high-quality deal qualification.
• Deliver strong win rates across complex enterprise opportunities.

• Proven experience of enterprise-level sales experience within technology, SaaS, consultancy, or digital transformation environments.
• Proven track record of managing complex accounts and consistently achieving high-value sales targets of £2–3M+.
• Strong knowledge of Service Now or similar workflow / enterprise service management platforms.
• Experience selling implementation services, consultancy, and transformation programmes.
• Exceptional relationship-building skills with the ability to engage C-suite and senior IT/Business stakeholders.
• A well-established professional network within enterprise markets.
• Strong commercial acumen, negotiation skills, and the ability to translate operational challenges into service opportunities.
• Highly organised, self-driven, and comfortable operating in a dynamic, growth-oriented consultancy environment.

• Annual salary review
• Pension contribution
• Private health insurance
• Attractive annual leave entitlement
• Life insurance policy

• E-Learning platforms
• Skills-based training days
• Collaborative relationships with higher education