Retail Sales Consultant

Description

At ELEMIS, our people are at the heart of everything we do. Founded in 1989, we are a global British luxury skincare brand and proud B‑Corp. Today, ELEMIS operates across multiple markets, with strong presences in both the UK and U.S, and a growing international footprint.

Retail

H Beauty - Silverburn

30 hours per week across 4 days. Flexibility required

• Create personalised, engaging client interactions that drive conversion and retail performance
• Confidently approach and engage clients, using effective questioning and active listening to understand their needs
• Provide tailored product recommendations that support individual skincare goals
• Ensure every client experience is professional, welcoming, and results-focused

• Maximise every interaction to increase sales, average transaction value, and overall counter results
• Take ownership of achieving and exceeding personal KPIs
• Build, manage, and grow a loyal client base through consistent engagement and follow-up
• Encourage repeat purchases and long-term skincare routines to strengthen client retention

• Carry out in-depth skincare consultations, including HD skin scans
• Assess skin concerns and recommend tailored skincare routines
• Use insights to build trust and support confident purchasing decisions
• Follow up with clients to review results and maintain engagement

• Maintain strong knowledge of ELEMIS products, ingredients, and routines
• Stay up to date with new launches, innovations, and trends
• Represent the brand with professionalism, credibility, and enthusiasm
• Ensure the counter reflects a consistently premium retail environment
• Build relationships and brand advocacy

• Passionate about skincare, retail, and delivering outstanding client experiences
• Experienced in luxury retail, sales, or beauty environments
• Confident in a consultative selling approach and making personalised recommendations
• Proven track record of achieving targets in a KPI-driven environment
• Skilled at building strong client relationships and encouraging repeat business
• A clear communicator who can engage and build trust with a wide range of clients
• Comfortable using (or open to learning) skincare technology
• Motivated to deliver results while contributing to a collaborative team environment
• A positive and inclusive team player who values diversity and different perspectives

• Generous staff discount on ELEMIS products and spa treatments, plus L’OCCITANE Group brands
• Enhanced parental leave policies (including maternity, paternity, and shared parental leave)
• Income Protection and Life Assurance
• 27 days holiday plus your birthday off
• Company pension scheme
• Employee Assistance Programme for you and your family
• Cycle to Work Scheme, Season Ticket Loan, and service awards
• Structured training in skincare expertise, consultation skills, and product knowledge
• Ongoing development opportunities to support your career growth
• A supportive, inclusive workplace where you can succeed and grow
• The opportunity to build your own client base and make a visible impact on business performance