Inside Sales Account Manager

Inside Sales Account Manager

This role has been designed as 'Hybrid' with a requirement that you will work on average 2 days per week from an HPE office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next.

We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

Inside Sales Account Manager

Location:

Winnersh or London

Job Type: Full-time, Permanent

About the Role We are looking for a motivated and results-driven Inside Sales Account Manager to join our growing renewals team. In this role, you will be responsible for managing a portfolio of customer support renewal opportunities across the EMEA region, working closely with customers, channel partners, and internal teams to ensure contracts are successfully renewed and booked. This is a relationship-focused sales role centred on customer retention, account growth, and support contract renewals rather than traditional new business prospecting.

You will leverage Salesforce CRM, Excel, and data-driven insights to effectively manage your territory, maintain an accurate pipeline, and achieve sales targets. Whether working independently or alongside partners and internal stakeholders, you will play a key role in driving revenue retention, strengthening customer relationships, and delivering an exceptional customer experience.

• Manage a portfolio of customer accounts, driving support contract renewals through to successful booking and closure.
• Develop and execute account plans for medium to high-complexity accounts in line with defined sales strategies.
• Work closely with channel partners, including distributors and resellers, to manage renewal opportunities and support customer retention.
• Collaborate with internal stakeholders, including Customer Operations teams, to facilitate quote creation, contract revisions, and booking activities.
• Understand customer business requirements and position solutions effectively to address challenges and support retention strategies.
• Build and maintain a robust sales pipeline, accurately forecast opportunities, and use data-driven insights to achieve targets.
• Maintain accurate opportunity management and forecasting within Salesforce CRM.
• Utilise Excel and reporting tools to track renewal activity, manage sales priorities, monitor performance against targets, and identify opportunities for growth.
• Establish and maintain strong customer relationships, identifying opportunities for account expansion and long-term growth.
• Stay informed about industry trends, competitor activities, and emerging technologies to better support customer needs.

• Bachelor's degree or equivalent experience in any discipline, preferably Business, IT, Sales, or a related field.
• 3 to 5 years of sales, account management, business development, renewals, customer success, or related experience.
• Proven track record of achieving sales targets and building strong customer relationships.
• Experience with in an Inside Sales, Renewals, Customer Success, or Account Management environment.
• Experience working with channel partners, distributors, or resellers would be advantageous.

• Strong account management, customer retention, and relationship development skills.
• Good understanding of technology solutions, products, and services and their application to business challenges.
• Strong relationship-focused sales skills with the ability to manage existing customer accounts and renewal opportunities.
• Excellent communication, presentation, negotiation, and influencing skills.
• Ability to work collaboratively within a team…