Customer Sales Advisor
Listed on 2026-09-21
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Sales
Customer Success Management, Inside Sales
- Be the main point of contact for new and existing customers calling to buy new breakdown cover, discuss renewals, request policy changes, or discuss leaving us
- Drive sales and retain customers by exploring their needs, handling objections confidently, highlighting the value of Green Flag, and matching them with the right level of cover
- Deliver exceptional service, providing clear guidance and reassurance during routine customer enquiries while maintaining a commercially focused mindset
- Accurately capture customer details, process new sales, apply policy upgrades, and manage retentions and cancellations across multiple systems compliant with industry standards
- Work collaboratively within a growing, high-performing Green Flag Rescue team to consistently meet and exceed sales, retention, and quality performance targets
- Working Hours:
- This is a permanent role, working 37.5 hours per week on a rotational shift basis, covering the following hours:
- Monday to Friday: 8:00am - 9:00pm
- Saturday: 9:00am - 6:00pm
- Sunday: 9:00am - 5:00pm
This is a great job for someone who thrives in a fast-paced environment, combining a sharp focus on sales and retentions with outstanding customer service
Whether you have previous contact centre experience or a strong background in sales and customer engagement, this role could be a great fitWe’re looking for persuasive communicators who excel at identifying sales opportunities, saving expiring policies through tailored retention conversations, and delivering a brilliant service experience that keeps our customers protected and satisfied
Demonstrable sales experience (preferred) with a confident, persuasive, and professional telephone manner
Excellent active listening and questioning techniques to identify underlying needs, uncover cross-sell opportunities, and recommend tailored cover solutions
Strong objection-handling and retention skills, with the ability to turn challenging conversations into positive customer outcomes
Ability to thrive in a fast-paced, target-driven environment while maintaining close attention to detail and high service standards
Good IT skills, with confidence using multiple systems and applications simultaneously to handle calls and log policy changes efficiently
We want applications from people with diverse backgrounds, experiences and perspectives.
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