Customer Development Manager - Yorkshire

Location Yorkshire available on request

Careers at EMS

At EMS, we’re more than a parts supplier; we’re a team that keeps fleets moving and businesses running. From our warehouse floor to our customer service and sales teams, every role plays a part in delivering reliable truck and trailer parts across the industry.

We’re always looking for motivated, hands-on people who take pride in their work, value teamwork, and want to grow with a business that’s built on trust, expertise, and long-term relationships. If you’re ready to build a career in a fast-paced, essential industry, EMS is the place to do it.

We are looking for a Customer Development Managers (CDM).

Responsible for driving and securing profitable incremental sales growth in a designated Sales region. Building relationships, identifying and maximizing opportunities for both Truck and Trailer parts.

• Predominantly field-based role, establish, maintain and build key customer relationships in a designated geographical area.
• Identify and develop a pipeline of new business opportunities to achieve required annual sales growth targets.
• Identify opportunities for campaigns, services and distribution channels that will lead to an increase in sales.
• Responsible for effectively structuring sales activities, including territory and journey planning, new business strategy, account profiling and prioritisation.
• Prepare sales presentations/proposals and present new solutions and services to customers.
• Achieve set sales targets and KPIs.
• Maintain extensive knowledge of current market conditions.
• Use knowledge of the market and competitors to identify and develop the company’s unique selling propositions and differentiators.
• Participate in pricing the solution/service (where applicable)
• Be target driven and work within sales budgets.
• Respond to and follow up on all sales enquiries, new leads and referrals.
• Manage account services and resolve customer concerns.
• Monitor and report on sales activities and provide relevant management information.
• Ensure correct usage of CRM and other sales applications.
• Attend sales promotions, trade and exhibition events, in addition to product training and sales meetings.
• Understand, work to, and demonstrate the company's Core Values on a daily basis.
• Working closely with the internal branch team, customer service/administration and other managers to plan/react to customer’s demands and expectations to increase sales opportunities and maximise revenues.
• Submit all reporting as required in a timely manner, ensuring data is accurate.

• Advanced sales skills.
• Account management.
• Experience in dealing with fleet end-users (truck /trailer /bus /coach /plant /agri.)
• Knowledge of Truck and Trailer Parts.
• Time management.
• Ability to deliver an exceptional customer experience.

• Motivated
• Trustworthy
• Driven
• Integrity

• U.K. driving licence.

This position may require extensive travelling and overnight stays on occasion.