Account Manager - Personal Care​/FMCG Manufacturing

Position: Account Manager - Personal Care / FMCG Manufacturing
Relationship Management | FMCG | Account Growth | Product Development | Personal Care Great Customer Relationships. New Opportunities. Products Brought to Life. Soapworks is one of the UK's leading manufacturers of soap bars and personal care products, partnering with brands and retailers to create and manufacture products 're looking for a commercially minded Account Manager to help us grow. This is not a traditional field sales role.

Instead, you'll build strong B2B customer relationships, uncover new opportunities, grow existing accounts and work closely with teams across the business to turn customer requirements into commercially successful products. If you understand the pace of FMCG or manufacturing , enjoy getting close to customers and are equally comfortable talking about sales, products, costs and delivery, we'd love to hear from you.

The Role at a Glance Account Manager Glasgow | Scotland Hybrid Working 3-4 days Onsite - Full-Time | Permanent Competitive Salary Plus Comprehensive Benefits Reporting to:
Business Development Manager No Direct Reports The Opportunity You'll manage and develop a portfolio of B2B customers while actively identifying opportunities for new revenue. That means understanding what customers need, spotting where Soapworks can add value and then coordinating internally to make it happen. You'll:
• Drive growth and new business across multiple customer accounts
• Generate new opportunities and help convert customer enquiries
• Build and develop relationships with existing customers, helping them realise their full potential with Soapworks
• Research customer requirements and support contract negotiations
• Understand Soapworks' products, processes and capabilities to recommend the right solutions
• Coordinate new product development through critical path management
• Work across internal teams to ensure customer briefs are delivered effectively
• Complete and manage product costings
• Support forecasting and commercial planning
• Spot risks early and escalate issues where needed More Than Account Management A customer may come to you with an opportunity or product requirement, but your involvement doesn't stop when the conversation is won. You'll help coordinate the development of new products, bringing together the right internal teams and keeping the critical path moving so products are available on time and in full.

That makes this a particularly good opportunity for someone who enjoys the relationship side of sales but also wants to understand how products are developed, costed, manufactured and delivered. About You You'll already have proven experience in B2B sales, business development or account management, with evidence of developing new opportunities while growing and retaining customer relationships.

Experience with in personal care, FMCG or a similar manufacturing environment would be particularly valuable. You'll bring:
• Proven experience developing new business and managing customer accounts
• Forecasting and commercial planning experience
• A good understanding of manufacturing, supply chain and commercial processes
• Strong customer relationship skills, with the ability to be persuasive but diplomatic when issues arise
• Excellent communication and presentation skills, face to face and virtually
• Strong analytical and problem-solving ability, with a flair for presenting information clearly and engagingly
• A proactive, solutions-focused approach and a willingness to look beyond current practices to find new opportunities
• Strong attention to detail and a strong work ethic
• The ability to manage multiple deadlines and priorities, and stay calm under pressure when demands shift
• Strong Microsoft Word, Excel, PowerPoint and Teams…