Sales & Marketing Manager

At Arthouse, we like a full house, a good introduction and a bright idea that turns into a booking.

We’re looking for a hands-on Hotel Sales & Marketing Manager who can win business, develop our accounts and help make Arthouse a hotel people discover, recommend and return to.

Sales will be your primary focus, alongside marketing, online reputation, partnerships and our Arthouse Residents Programme.

Working with the General Manager, Revenue Manager and hotel team, you’ll turn commercial priorities into practical short-, medium- and long-term plans. You’ll be accountable for agreed targets, a productive pipeline and activity that generates measurable results.

You’ll be a team player who is comfortable working independently, taking initiative and following things through. From pitching to a corporate booker to hosting a Residents event, you’ll be ready to roll up your sleeves and get involved.

• Generate business across corporate, medical and healthcare, entertainment and production, leisure, agency and group segments.
• Identify target accounts, reach decision-makers and convert opportunities into confirmed bookings.
• Carry out sales calls, appointments, site inspections, presentations and networking activity.
• Manage enquiries, proposals and follow-up promptly, taking opportunities through to conversion.
• Develop business for quieter weekdays, Sundays and seasonal need periods.
• Build relationships with travel management companies, agents, DMCs, venues and relevant premium travel partners.
• Represent Arthouse at local business events, trade activity and industry gatherings.

• Own the day-to-day management of negotiated accounts and commercial relationships.
• Develop account plans with production targets, regular contact and clear actions.
• Coordinate corporate rate agreements, contracts and renewals within agreed pricing and approval guidelines.
• Monitor room nights, revenue and profitability, addressing underperforming accounts and identifying growth opportunities.
• Maintain accurate records of contacts, agreements, commitments and relationship history.
• Work with Guest Relations and operations to deliver account requirements and encourage repeat business.

• Deliver agreed sales targets and contribute to occupancy, achieved rate and revenue objectives.
• Maintain a rolling 90-day plan addressing immediate opportunities, need dates and pipeline conversion.
• Build a three- to twelve-month sales and marketing calendar covering account development, campaigns, contracting and partnerships.
• Contribute to longer-term plans that strengthen the hotel’s market position, account base and repeat business.
• Maintain a live pipeline with opportunity values, next actions and expected decision dates.
• Support budgeting and forecasting with realistic account and business projections.
• Review pickup, booking pace, segment mix and competitor activity with the General Manager and Revenue Manager.
• Identify gaps against plan early and deliver measurable recovery actions.
• Manage agreed expenditure and assess the return from commercial activity.

• Coordinate a marketing calendar that supports commercial priorities and reflects Arthouse’s identity.
• Keep website content, offers, imagery and hotel information accurate and engaging.
• Coordinate social media, email communications and sales materials with colleagues and appointed partners.
• Develop campaigns and packages that encourage direct bookings, repeat stays and additional guest spend.
• Set clear campaign objectives, audiences, budgets and measures of success.
• Work with PR and creative partners on stories, media opportunities and collaborations.
• Track campaign enquiries,…