Key Account Manager

Key Account Manager# STARK UK Careers## Key Account Manager Apply:
Site-based only:
Glasgow 0755:
Full time:
Posted Yesterday:
End Date:
November 29, 2026 (15 days left to apply):
JR39922

Are you based in or around the
** Glasgow
* * area? Do you have experience in sales or account management?  
** Jewson**, leading building materials distributor, is on the hunt for a
** Key Account Manager
** who's as passionate about great service as we are.
The Key Account Manager will be responsible for managing relationships of our large key accounts.  
*
* Location:

** Jewson,127 Craighall Rd, Glasgow, G4 9TP
(With 1 day of customer visits per week)
** Hours :
** 8am - 5pm, Monday to Friday.
*
* Job Purpose:

** Own and grow a portfolio of large, strategic customers, delivering end-to-end accountability across new business, account management, service, quoting and order execution. Act as a trusted partner, ensuring customers receive proactive support, consistent service and commercially competitive solutions that drive profitable growth.  
*
* Key Responsibilities:

*** Act as the primary point of contact for large customers, ensuring quick, reliable and consistent responses.
* Proactively manage customer expectations and ensure service commitments are clearly understood and delivered.
* Develop and execute structured account plans aligned to customer projects, pipeline and long-term opportunities.
* Build multi-level relationships across customer organisations to strengthen loyalty, retention and growth.
* Identify and convert new opportunities within existing and target accounts.
* Expand share-of-wallet across categories, projects and customer requirements.
* Conduct effective needs assessments and develop tailored solutions across product, pricing, logistics and service.
* Lead pricing discussions, quotations and commercial negotiations while protecting margin.
* Produce accurate, timely and commercially sound quotes aligned to customer requirements.
* Oversee order processing to ensure accuracy, availability and delivery alignment.
* Work closely with branch, supply chain and transport teams to deliver seamless service from quote to delivery.
* Maintain clear visibility of pipeline, customer demand and project timelines using CRM and data insight.  
** Experience

Required:

*** Proven experience managing large or complex customer accounts and delivering revenue, margin and customer growth.
* Strong understanding of account management, account planning, pipeline management and share-of-wallet growth.
* Good commercial knowledge, including pricing, margin, agreements, quotations and customer profitability.
* Experience producing accurate, timely and commercially sound quotes aligned to customer requirements.
* Confident communicator and negotiator, able to influence customers and work effectively with internal teams.
* Strong organisational skills, with the ability to manage customer demand, project timelines, orders, service requirements and competing priorities.
* Strong problem-solving and analytical skills, using CRM, pipeline and customer data to identify priorities, risks and opportunities.
* Experience resolving service, operational or customer issues through collaboration across branch, supply chain, transport and sales teams.
* Strong attention to detail, with the ability to maintain high standards in quoting, order execution and customer commitments.
* Relevant sales, commercial or business qualification desirable, but not essential where equivalent experience can be demonstrated.
* ** Full UK Driving licence.*
* ** What’s in it for you?
*** Company Car + Fuel Card.
* Retirement Savings Plan (Pension) – with Legal & General.
* Life Assurance - From your first day of employment with us you are automatically covered for a lump-sum…