Security Officer - DS​/CCTV

We are seeking several highly experienced Guest Service Ambassador's to join our team at The Avenue Shopping Centre. A warm welcome from our team will determine the first impressions for our visitors. The Customer Service Ambassador role is to provide the highest level of customer care, while offering a 5-Star front of house service and maintaining a subtle yet visible security presence.

• Competitive rate of pay
• Full and ongoing training with a view for career development
• Modern and bespoke company uniform provided
• Immediate access to our Employee Assistance Programme
• Employee App, allowing access to the latest company announcements

• Always deliver a 5‑star guest experience
• Be seen as a visible customer‑focused professional by being proactive and greeting clients and visitors where possible
• Carry out regular patrols as and when required
• Anticipate and action client requirements/requests in a professional manner
• Always provide a consistently professional service
• Issue visitor passes using the agreed sign‑in and sign‑out policies and procedures
• Ensure all fire exits are kept clear; health and safety issues are reported
• Ability and foresight to create a safe environment for all guests and visitors
• Always maintain a high‑security awareness
• CCTV interaction where required
• Complete a full detailed handover at the end of each shift

• Professional, highly driven, flexible, enthusiastic, proactive, self‑motivated team player
• Hold a true passion for high standards of customer service delivery
• Ability to provide a 5‑star guest experience
• Previous experience in hospitality or a customer‑service‑facing role
• Excellent interpersonal skills and the ability to interact with people at all levels
• Immaculate presentation
• Ability to work independently with confidence, using own initiative as required
• Confidence and common sense to access and utilize expert resources when making decisions
• Always maintain and practice a high degree of confidentiality
• Have an acute sense of security awareness
• Valid SIA licence essential
• Five years of verifiable work history
• First Aid training would be an advantage
• Must be able to commit to the following back‑shift pattern 14:00‑22:00 on a 4 on 4 off basis. Other shifts will be available on a casual basis and other sites around Glasgow. A car is advantageous due to site location

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age.