Campus Security Officer

The post holder will work as part of the Campus Security Team (CST) to provide a range of professional, flexible, and reliable in-house security, safety and traffic management services to all staff, students and visitors and university properties across the university portfolio. Personally, delivering a front line professional, customer centric approach to enhancing the student experience.

• Deliver friendly, customer centric, proactive security support to all users of the university property. Be visible, maintaining a high profile with customers and staff and personally taking action to resolve security issues and deliver an excellent support service to enhance the student experience.
• Promote a positive image of the University at all times by personally living the values, maintaining a professional appearance, wearing protective clothing/workwear as issued during external and internal patrols, gatehouse monitoring, gatehouse reception duties, traffic and pedestrian gate duties.
• Delivering a full range of delegated support activities, including directional information about the location of campus buildings, providing access to services for campus users, contractors and visitors and as and when required providing reception and ceremonial and events security support services and relevant visitor information in person, by telephone or email.
• Signpost and advise students, staff or visitors to the correct support services both internally and externally. This may involve interacting with students in periods of distress/crisis and supporting our international student population.
• Provide practical support to and respond to fire alarms, building alarms, safe zone activations and emergency situations also providing first aid, evacuation chair and evacuation lift support, when appropriately trained to do so. Including responding to assistance notifications from staff, students and visitors with disabilities where assistance may be needed with building evacuations.
• Maintaining effective two-way communication and briefings on emerging incidents with colleagues which may involve using two-way radios or other communication tools.
• Following appropriate training, monitor CCTV and other systems in line with general data protection regulations and support internal control room duties of incident management, issuing of equipment, and alarm activation management.
• Be aware of and ensure compliance with all aspects of University policies, relevant legal, regulatory, health and safety requirements.
• Following appropriate training, respond to any “critical incident”, and all aspects of traffic management and be competent in the use of technology to support these aims. Escalating and reporting any compliance and emergency issues in a timely manner.
• Demonstrate teamwork, high levels of productivity and quality of service.

• Monitor the campus by day and by night on foot and by vehicle to ensure a safe environment for all staff students and visitors; and carry out checks of University buildings and external car parking areas in order to prevent the risk of fire, flooding, accident and intrusion.
• Respond to Safe Zone alarm activations by foot or by vehicle on a regular basis.
• Monitor traffic flow on the Gilmore hill and Garscube campus in order to ensure that all internal roads are free from obstruction, to prevent accidents and to carry out a mobile patrol of externally located university property including student residential facilities.
• Use supportive marshalling techniques with traffic pedestrian flow for students, staff and visitors entering and leaving campus gates, turnstiles, and buildings.
• Working as a proactive…