National Support Centre Supervisor

Victim Support Scotland – Empowering People Affected by Crime

Victim Support Scotland (VSS) provides support and information to people affected by crime and campaigns for victim and witness rights. Regardless of whether a crime has been reported, or when it happened, our services are free, confidential, and tailored to individuals’ needs.

Our vision is that people affected by crime – victims, witnesses, and their families – are treated with dignity and respect and are at the heart of the justice in Scotland. We put victims and witnesses at the heart of everything we do so they are heard, have improved health and well‑being, feel safer, more secure, and informed and that we are an effective organisation, that makes a lasting difference.

Our mission at Victim Support Scotland is to ensure that those affected by crime receive high quality support that will help them recover from their experiences. We aim to do this by adhering to our own organisational values:

• Victims Are at the Heart of Everything We Do
• We Care
• We Work with Intent
• We Are Ambitious
• We Persevere

Everything we do is driven by our dedication to supporting and empowering victims and witnesses, so they have improved health and well‑being, feel safer, more secure, and informed. We are an effective organisation that makes a lasting difference to the people we support, and these values are reflected in the behaviours expected of all staff and volunteers.

VSS is committed to the safeguarding and welfare of all of our service users and has a thorough and rigorous recruitment and selection process including PVG scheme checks in place to ensure this commitment is met.

This role is a National Support Centre (NSC) Supervisor based in Glasgow. The NSC provides 7‑day support to people experiencing crime. The support we provide is centred on our National Helpline and online platforms.

We receive and process referrals from across Scotland from Courts, Police, external agencies and people themselves who have been affected by crime. The NSC is very much the first point of contact for people needing our support.

As part of the National Support Centre Team, you will be responsible for a team of volunteers delivering, implementing and evaluating the nationwide National Support Centre function across VSS. When no volunteers are available, you will be required to do direct service delivery. You will ensure that volunteers are supported, knowledgeable and capable of delivering the support that meets the service user’s needs.

Salary band: £27,598 - £36,445. Salary on appointment will normally be at the lower salary point, with progression subject to review – in line with VSS progression arrangements. A higher salary placing will only be considered in exceptional circumstances subject to experience demonstrated.

Primary location:
Granite House, 31‑33 Stockwell St, Glasgow G1 4RZ
.

We are looking for people who have experience in a similar role. You should be able to plan and organise a complex workload with shifting deadlines in order to meet specific targets, ensuring quality output and be able to demonstrate digital approaches to your area of work. You should have analytical skills – must be able to understand, collect, analyse, report and present data.

If you are looking for a role with a purpose, where you can really make a difference, we want to hear from you!

Please note - This post will be subject to a satisfactory PVG check.

Holiday:
When you work for Victim Support Scotland, your wellbeing is important to us. We offer an enhanced annual leave package of 39 days (pro‑rata) holiday. 42 days (pro‑rata) from Grade 6 and above.

Pension:
Save for the future and join the Standard Life Pension. Our generous employer contribution will help you plan for the future.

Support:
Our free and confidential Employee Assistance Programme can support your mental, emotional, and physical wellbeing. We also offer enhanced maternity and paternity pay and access to a credit union.

Discounts:
You will have access to our free health cash plan which includes cover for you and your family across a range of benefits, which includes, dental cover, access to a virtual GP, counselling, legal support and discounts on gym memberships, cinema tickets, retail and much more.

Flexibility and development:
We are proud of our flexible and inclusive work policies, which help you balance work and life. Supporting employee development is important to us, we offer comprehensive learning and development opportunities.

Important Dates

The closing date for this job is on Monday, 2 March 2026.

Interviews are provisionally scheduled for w/c 9 March 2026.

As a Disability Confident Committed employer, please advise if you require any adjustments in the application process by contacting