Residence Welfare Officer

Job Purpose

The Welfare Officer will ensure that students in university residences have access to the advice, guidance, and support they need, often liaising with or escalating to specialist services and departments as required. On a day-to-day basis you will meet and be responsible for signposting students and connecting them with wider on-campus support teams, such as Safeguarding, Security, Student Support Officers, Counselling, Disability Services, Financial Aid, and the SRC Advice Centre.

The Welfare Officer will offer proactive outreach as part of a holistic student support system, promoting healthy lifestyles, self-care, and helping students navigate a wide range of challenges and issues.

The Welfare Officer will work on a rotating schedule, including weekday/weekend (expected standard hours 3pm to 11pm). They are also expected to be on-call overnight on average one in every five weeks. Therefore a flexible approach to hours of work to best support management of services out with the normal working pattern. is required. Part time and Job Share applications would be considered for this role.

• A1
  
  Ability to demonstrate the competencies required to undertake the duties associated with this level of post having acquired the necessary knowledge and skills through personal development and progression in a similar role(s). Or:
  Scottish Credit and Qualification Framework level 8 (Scottish Vocational Qualification level 4, Higher National Diploma) or equivalent, and experience of personal development in a similar role.
• A2
  
  Awareness and relevant knowledge of safeguarding, mental health, sexual violence, harassment, misconduct, and hate crime.
• A3
  
  Familiarity with Glasgow’s cultural, social, and educational landscape, as well as local emergency support services available to students, or the ability to gain this knowledge rapidly.
• A4
  
  Basic understanding and awareness of crisis management principles, including risk assessment, intervention strategies, and working with other support services.

• B1
  
  Understanding of relevant legislation and institutional policies regarding student welfare, safeguarding, and equality, as well as compliance with local and national regulations.
• B2
  
  Professional membership in relevant discipline e.g. Social Work (Mental health), Mental Health Nursing, Counselling/Psychology/DBT Practitioner.

• C1
  
  Strong communication and interpersonal skills, with the ability to build positive relationships with a diverse range of students, colleagues, and external partners.
• C2
  
  Well-developed organisational skills with the ability to manage multiple tasks efficiently.
• C3
  
  Proven experience in providing advice,…