Support Worker: Access Hub

Job Purpose

The Support Worker role is to support and engage with people to manage and recover their mental health, in line with our trauma‑informed approach. You will help people with safer substance use and assist them with the process when they choose to stop. You will assist our people to build a positive network of connections to enable them to gain and sustain their own housing.

As a Support Worker, you will work alongside people impacted by homelessness, addiction, mental health challenges and trauma. You will provide guidance and assistance to help them achieve their goals of securing safe housing and accessing the necessary support to feel secure, manage their challenges and live an independent life free from harm or abuse.

You will be passionate about supporting and changing expectations and experiences of people we support, many of whom have experienced significant trauma, exclusion and stigma.

As a Support Worker in homelessness services, you'll be instrumental in empowering individuals affected by homelessness, addiction, challenging mental health and trauma. You'll provide compassionate, person‑centred support, guiding them towards securing safe and stable housing and developing tools to manage their challenges. Your role is vital in helping people access essential resources, build resilience, and ultimately live a life free from harm and abuse.

As part of our Team, you will be at the forefront of supporting people experiencing, or at risk of, homelessness. You will work collaboratively with partner agencies in a supportive environment. The role involves providing both practical and emotional support, helping individuals to secure accommodation, access benefits, and connect with a wide range of health, wellbeing, and advocacy services.

We build strong professional relationships with local authorities, support providers, and other external partners to ensure our support is coordinated and effective. You will adopt a harm reduction approach, providing advice and Naloxone training as needed.

Access HUB: 5 days over 7, 9:00am - 5.00pm

Outreach Street Team: 5 days over 7, 7:00am - 11:00pm, 12 hour shift/rota basis.

These shift patterns may be changed accordingly to meet the needs of the service delivery.

These roles also require a high level of visibility within the Glasgow area and interactions with members of the public to promote our services. You are required to have the ability to walk 10 - 12 miles per day (15, steps) in all weather conditions.

• Develop honest and open relationships with our community that foster trust.

• Exercise our training and reflective practices to develop additional skills to support and respond appropriately to our community who have experienced trauma.

• Work with people with a wide range of experiences and cultural backgrounds with dignity, respect and kindness.

• Work as part of a team with a range of experiences and knowledge to the benefit of our community.

• Support our community to influence their care and support to meet their goals.

• Provide emotional and practical support as required.

• Foster connection, hope, and a positive identity and meaning in life and a sense of control for our community.

• Work with other teams in SCS and with partners to support good outcomes for our community.

• Seek opportunities that will make a difference to our community.

• Any other duties directed by the Service Lead.

• Create and manage personalised support plans for people, prioritising tasks and managing resources effectively to help them achieve their goals.

• Monitor progress against established goals and adjust support plans as needed to ensure the best possible outcomes.

• Maintain accurate and detailed records of your contacts using our Netsuite platform throughout your shift.

• Advance despite adversity, responding to challenging and difficult situations with a calm, professional, and composed approach.

• Handle sensitive decisions with compassion and due regard for others, maintaining a positive and proactive attitude.

• Act with care and compassion, demonstrating a clear commitment to the role…