Tribunal Representative

Help People Secure the Support They Are Entitled To

At Money Matters, we believe everyone deserves financial security, dignity and access to high-quality advice and representation when they need it most.

We're looking for an experienced and passionate Tribunal Representative to join our Financial Inclusion Team and help individuals challenge decisions, secure their rights and access vital financial support.

Every day you'll support people facing financial hardship by representing them through the appeals process and helping them achieve positive outcomes at Social Security and Disability Benefit Tribunals.

You will provide specialist welfare rights advice, advocacy and representation to clients challenging benefit decisions.

The role will include:

• Preparing Mandatory Reconsideration requests
• Preparing appeal submissions and supporting evidence
• Representing clients at Social Security and Disability Benefit Tribunals
• Providing specialist welfare rights advice and casework
• Maximising household income through benefit entitlement and financial support
• Supporting clients to access grants and additional sources of assistance
• Managing a varied caseload and maintaining accurate records
• Working collaboratively with colleagues and partner organisations

We are looking for someone with:

• Experience providing welfare rights advice
• Experience preparing Mandatory Reconsiderations and appeals
• Experience representing clients at tribunal hearings
• Strong knowledge of Social Security Scotland and DWP benefits
• Experience supporting income maximisation
• Excellent communication, advocacy and report-writing skills
• Strong organisational and case management abilities
• A commitment to delivering excellent client-centred services