Advocacy Barrister

Advice Direct Scotland is Scotland’s national advice service, providing free, practical and impartial advice on issues including advocacy, consumer rights, energy, debt and housing. We are a modern, digital‑first organisation, delivering advice through telephone, webchat, email, SMS, social media and self‑service tools—ensuring accessibility, speed and impact for our customers. We are looking for a compassionate and motivated Telephony Advocate to join our Helpline team.

This is an office based role. We operate a 4‑day working week between Monday and Friday, with a dedicated day off.

• Respond to enquiries and referrals via telephone, email, webchat, and other channels.
• Provide person‑centred, first‑line advocacy support and information.
• Assess eligibility for advocacy services and complete referrals where appropriate.
• Deliver remote advocacy support to people on your caseload.
• Promote self‑advocacy by providing self‑help information and resources.
• Accurately record all interactions using Salesforce, in line with GDPR and policies.
• Use digital systems comfortably.

• 30.5 days annual leave (38 days pro‑rata), enabling excellent work–life balance.
• 8% employer pension contribution.
• Life Insurance.
• Cycle‑to‑work scheme.
• Employee Assistance Program and wellbeing support.
• Fresh fruit and snacks daily.
• Company events.
• Company sick pay.
• Ongoing training and development opportunities.

£30,000 – £40,000 per year.