Service Manager - Wellbeing

Service Manager - Wellbeing

Based within Murray’s Initiative’s Head Office in North Claremont Street with travel throughout Glasgow City for service delivery

£32,826 per annum

Full Time - 35 hours per week – Fixed term until end of March 2027 (potential for extension subject to securing continued funding) Requires one evening per week and one Saturday a month on a rota basis.

We understand that many will have other commitments outside of work and so flexible working, part-time hours or job-sharing arrangements will be considered for the right candidate.

About Us:

Murray’s Initiative (formally known as Glasgow Council on Alcohol) is an independent Scottish charity that works to reduce alcohol and drug-related harm at both individual and community levels. Established in 1965, Murray’s Initiative adopts a long-term, trauma-informed and asset-based approach to changing the culture around substance use. Its services are built on a person-centred, harm-reduction model, supporting people whether their goal is to reduce consumption or achieve abstinence.

Murray’s Initiative offers free, confidential counselling services for people concerned about their own or someone else's drinking. Murray’s Initiative delivers a range of interventions including groupwork and employability support as well as a number of holistic and inclusive services, such as a women’s service for survivors of gender-based violence, young person’s peer education service, LGBTQ+ health and wellbeing support and tailored wellbeing programmes.

Murray’s Initiative is also a recognised provider of professional development, offering a comprehensive training portfolio including education aimed at increasing awareness of alcohol use and promoting healthier lifestyles, COSCA Counselling Skills and a Diploma in Integrative Counselling and Psychotherapy.

Murray’s Initiative deliver services over 6 days per week and throughout Glasgow, East Dunbartonshire and East Renfrewshire, helping people make meaningful, positive change in their lives.

The foundation of Murray’s Initiative is our supportive and inclusive culture for all who engage and work with us.

About the Role:

The Service Manager - Wellbeing will lead Murray's Initiative's specialist wellbeing services, including the Women's Service for survivors of gender-based violence, the LGBTQ+ service for members of the LGBTQ+ community and the Men’s Service for male survivors of trauma.

Reporting to the Head of Community Services, the Service Manager - Wellbeing will provide operational leadership, oversee service development, manage and support staff, volunteers and students, and ensure high-quality, trauma-informed services are delivered across both office and community settings. The role will also contribute to service evaluation, partnership development and continuous improvement, ensuring services remain responsive to the needs of the communities we support.

This post requires membership of the Protection of Vulnerable Groups (PVG) Scheme for protected adults. Successful applicants will be required to join the PVG Scheme.

Key Responsibilities of the Service Manager – Wellbeing :

• Lead the day-to-day delivery, development and continuous improvement of Murray's Initiative's wellbeing services, ensuring high-quality, trauma-informed support that meets contractual outcomes and the needs of participants.
• Provide effective leadership, supervision and performance management for staff, volunteers and placement students, supporting recruitment, induction, wellbeing, learning and professional development.
• Manage referrals, allocations and caseloads, ensuring timely access to services, effective risk management and accurate client records in line with organisational policies.
• Monitor service performance through effective data collection, quality assurance, evaluation and reporting, producing reports for funders and senior management and using findings to inform service improvements.
• Build and maintain strong relationships with statutory, third sector and community partners, representing Murray's Initiative locally and contributing to partnership working that improves outcomes for participants.
• Promote the wellbeing…