Housing Revenues Officer - Part Time

A reputable Housing Association is seeking an experienced Housing Revenues Officer to join its customer-focused housing team on a part-time temporary basis 17.5 hours per week for a 4 month period initially.

This is an excellent opportunity for a housing professional with experience in income management, rent arrears recovery, and tenancy sustainment. The successful candidate will play a key role in maximising rental income while supporting tenants to maintain their tenancies and access appropriate financial assistance.

• Managing a caseload of rent accounts and proactively monitoring arrears
• Taking early intervention action to prevent arrears escalating
• Negotiating and monitoring repayment arrangements with tenants
• Providing advice and support on welfare benefits, Universal Credit, and financial inclusion
• Preparing and progressing legal action where appropriate in line with policy and legislation
• Working closely with Housing Officers and external agencies to sustain tenancies
• Maintaining accurate records and ensuring all income recovery activity is fully documented
• Contributing to the achievement of performance targets and service standards

• Previous experience in a Housing revenue, Income Management, Rent Arrears, or Housing Officer role within a Housing Association or Local Authority
• Strong understanding of rent recovery processes and current welfare reform legislation
• Experience managing complex arrears cases and supporting vulnerable tenants
• Excellent communication, negotiation, and customer service skills
• Ability to manage a varied workload and work effectively both independently and as part of a team

• Part-time - 17.5 hours per week
• Opportunity to join a well-established social housing provider
• Supportive and collaborative team environment
• Varied and rewarding workload
• Competitive salary and benefits package
• Flexible and hybrid working opportunities available