Maximisation Assistant - FTC

Job Title

Income Maximisation Assistant - 35 hours per week, fixed term until January 2027

Glasgow

EVH Grade 5 £ 31,792 - £35,332 per annum

Hybrid working

We are working with a leading housing association who are committed to providing quality housing solutions and support to the community to recruit an Income Maximisation Assistant who will play a vital role in supporting tenants and maximising rental income.

This position will require you to work collaboratively with various agencies to ensure a positive impact on the community. The role is fixed-term until January 2027, with opportunities for further development.

• Provide administrative support for the Income Maximisation Team, including welfare rights and income management services.
• Answer phone calls and manage general inquiries on behalf of the team.
• Monitor former tenant arrears and maintain accurate records.
• Maintain relationships with agencies affecting Housing Benefit and Universal Credit.
• Process notifications regarding Direct Debits and communicate appropriately.
• Complete verification tasks through the Universal Credit Landlord Portal.
• Utilise social media to maintain contact with customers.
• Process housing benefit determination notices and prioritise suspended or cancelled cases.
• Provide cover for Reception staff as needed.

• Experience using databases and internal systems.
• Basic knowledge of welfare benefits, particularly Housing Benefit and Universal Credit.
• Experience in debt recovery and financial record-keeping.
• Understanding of social landlord policies related to social housing tenancy.

• Relevant professional qualification or equivalent knowledge and experience.

• Experience maximise rent payments through Housing Benefit and Universal Credit.
• Ability to set up repayment agreements and manage debt recovery processes.
• Experience working within a social housing environment is preferred.