Principal Software Development Engineer

At Intrum, you will grow by making a difference. You will do it in a highly international environment and in a supportive culture where effort counts.

Investment. Tech. Freedom. Ambition.

At Intrum, technology is transforming the way we support customers and clients across the financial ecosystem. We are investing in modern platforms, intelligent automation, AI-enabled capabilities, and engineering excellence to create secure, scalable, and insight-led digital solutions.

We are looking for a Principal Software Development Engineer to play a pivotal role in shaping the future of our customer‑facing digital platforms and technology solutions. This is an opportunity to guide technical direction at scale, influence engineering strategy, and build resilient customer‑facing platforms that make a real impact within a highly regulated environment, while creating a culture of enablement where engineers are empowered to innovate, learn and deliver their best work.

You will work across cloud‑native architectures, microservices, AI‑assisted engineering practices, and modern Dev Sec Ops  delivery models — collaborating with talented engineers, product teams, and senior stakeholders to support innovation and operational excellence.

This role has the added flexibility of hybrid working with travel to our UK offices in Manchester, Reigate or Glasgow, as required.

If you are passionate about modern engineering, thrive in complex environments, and want the freedom to shape how technology evolves, we would love to hear from you.

• Guide the architecture, design and development of scalable customer and client platforms, implementing cloud‑native microservices, orchestration layers and serverless solutions across AWS and Azure, including AWS Lambda, DynamoDB, APIs, event‑driven services, AWS Connect, Genesys Cloud, payments, web portals, communications and collection services.
• Set technical direction and engineering standards across teams, promoting modern cloud‑native, serverless and AI‑assisted engineering practices.
• Mentor and support Software Development Engineers and Forward Deployed Engineers, building capability, promoting reusable engineering patterns, shared tooling and fostering a culture of continuous improvement.
• Drive Dev Sec Ops  excellence through CI/CD pipelines, Infrastructure as Code using AWS SAM and Cloud Formation, Database‑as‑Code (Redgate Flyway), automation frameworks and software quality practices.
• Take ownership of critical customer systems, ensuring operational resilience through observability, monitoring, metrics, tracing, alerting, performance optimisation and rapid incident response.
• Collaborate closely with Product, Delivery, Operations and Commercial teams to shape technical solutions, delivery plans and strategic outcomes.
• Champion secure‑by‑design, privacy‑by‑design and compliance‑by‑design principles, ensuring alignment with UK GDPR, FCA Consumer Duty and secure coding standards.
• Guide the adoption of intelligent platform capabilities, including AI‑enabled workflows, automation and smart customer engagement solutions.
• Devoted to the FCA principle of Consumer Duty; by ensuring we are driving good customer outcomes across all aspects of services that have potential to impact our customers.

• Extensive experience in software engineering, including operating at Principal Engineer or senior technical leadership level.
• Expert knowledge of Python, React, Type Script, SQL, APIs, microservices, event‑driven architecture and cloud platforms (AWS and Azure), including services such as AWS Lambda and DynamoDB.
• Strong experience with CI/CD pipelines, Infrastructure as Code (including AWS SAM and Cloud Formation), Database‑as‑Code (Redgate Flyway), automation frameworks, Dev Sec Ops  practices and automated testing.
• Experience working with customer contact platforms such as AWS Connect, Genesys Cloud or similar contact centre technologies.
• Proven ability to design and deliver secure, scalable and resilient cloud‑native solutions within complex enterprise environments.
• Strong understanding of observability, operational support, reliability engineering and end‑to‑end ownership…