CRM Peppermint Dynamics Developer

Ampa, one of the UK's leading professional services organisations, is looking for an exceptional CRM/Peppermint Developer to join the team on an initial 12-month FTC.

As part of the continued evolution of our IT organisation, this role introduces specialist CRM capability into the Applications & Development team. The role will undertake a detailed assessment of the current Peppermint Dynamics CRM platform, including all customisations, integrations, and supporting processes, and lead the redesign, refactoring, and rebuilding of components where necessary. The objective is to establish a modern, supportable, and strategically aligned CRM platform and support its successful relaunch across the business.

Responsible for providing design and development expertise for the firm's Peppermint Dynamics CRM platform as part of a strategic modernisation programme. The role will lead the redevelopment of existing CRM capabilities into a new environment, refactoring bespoke functionality, rebuilding solutions where source code is unavailable, restoring standard Dynamics relationships, and delivering the migration of business-critical data.

Working within Agile delivery teams, the role will ensure solutions align with Microsoft Dynamics and Peppermint best practices, reduce technical debt, improve maintainability, and provide a robust foundation for future business growth and client relationship management capabilities. The role will work closely with internal CMS specialists to support integration and alignment with the firm's Unified CMS platform.

• Becoming familiar with the Peppermint Dynamics CRM platform, customisations and integrated solutions, backlogs and current roadmaps as well as the supported business processes.
• Participate in Agile Ceremonies.

• Act as the go‑to contact for the technical design, development and support of the firm's Peppermint Dynamics CRM platform.
• Designing, creating, testing and problem solving of workflows, data entry and retrieval screens.
• Documenting all work in accordance with agreed standards (including Dev Ops, Service Now, etc).
• Analyse existing CRM customisations, identifying functionality requiring redevelopment where source code is unavailable, unsupported or no longer aligned with platform best practice.
• Design, develop and refactor bespoke Peppermint CRM and Microsoft Dynamics solutions, ensuring scalability, maintainability and adherence to architectural standards.
• Restore and optimise standard Dynamics entity relationships and data structures that have been modified or compromised over time.
• Lead the technical migration of CRM data into the new environment, ensuring data quality, consistency and business continuity.
• Work closely with internal CMS subject matter experts to ensure alignment and integration between CRM and the firm's Unified Case Management platform.
• Collaborate with Product Owners, Business Analysts, Architects and business stakeholders to translate requirements into robust and sustainable technical solutions.
• Support Dev Ops, change and release management processes, ensuring controlled deployment of solutions across all environments.
• Conduct code reviews, technical design reviews and solution assurance activities.
• Provide expert 3rd line support for complex Peppermint CRM issues and identify opportunities for platform optimisation and technical debt reduction.

A minimum of 3 years demonstrable track record of working as Developer.

• Strong Microsoft Dynamics 365 and Peppermint CRM development experience.
• Strong understanding of Dynamics data models, entity relationships and platform architecture.
• Exper…