AI Solutions Engineer

Department: IT Operations

Employment Type: Permanent
- Full Time

Location: Thames Valley

Reporting To: Alex Harris

Title: AI Solutions Engineer

Discipline: IT

Location: Hybrid

Why RLB?

At RLB, we live by four simple ideas:
Truth, Trust, Together, Tomorrow. Four values that live at the heart of RLB. A place where People Make Progress.

We value your skills, talents and unique perspectives – we think they are priceless.

Bring them to RLB and you’ll be empowered to shape our future and your career in new and meaningful ways.

We’ll give you opportunities to work on some of the most ambitious and exciting projects currently being designed and developed in the built environment sector.

You’ll continue to learn and advance as everyone who works for us is provided with a tailored training programme. Our mentoring and reverse mentoring schemes will enable you to share your expertise while gaining fresh insights.

What makes RLB unique is our inclusive culture. As an independent, employee‑owned business, teamwork and collaboration lies at the heart of everything we do. Hybrid and flexible working arrangements and family‑friendly policies are just some of the ways we invest in employee wellbeing.

Join us and you will thrive personally as well as professionally.

RLB is building an enterprise AI capability to transform how our people work and how we deliver services to clients.

We are looking for an AI Solutions Engineer to become the technical partner to the Head of AI, helping turn the strategy and vision into practical solutions that deliver real business value.

You will focus on the design, build and the support of AI agents, copilots and intelligent workflows using Microsoft Copilot Studio, OpenAI, Claude and related technologies.

Working across the business, you will create solutions that connect to data, automate processes and provide intuitive user experiences that colleagues want to use.

This is a hands‑on technical delivery role suited to someone who enjoys building, experimenting and delivering working products rather than dealing with strategies, operating models or politics.

All responsibilities are to be delivered in accordance with RLB security policies and the guidelines and security standards set by the Head of Infrastructure and Security.

• Design, build and deploy AI‑powered solutions that solve real business challenges.
• Translate business requirements into practical AI applications, agents and workflows.
• Rapidly prototype ideas and progress successful concepts into production‑ready solutions.
• Work closely with stakeholders to identify automation and productivity opportunities.

• Build and maintain AI agents using Microsoft Copilot Studio and other leading AI platforms.
• Develop multi-step agent workflows that automate business processes and support decision making.
• Configure prompts, instructions, knowledge sources and integrations to maximise solution effectiveness.
• Monitor and continually improve agent performance based on user feedback and business outcomes.

• Understand APIs, MCP servers and connectors that enable secure access to business systems and data.
• Integrate AI solutions with Microsoft 365, SharePoint & CRM systems and other enterprise platforms.
• Support the development of retrieval‑based AI solutions using structured and unstructured data sources.
• Work alongside IT and Information Security teams to ensure solutions are secure and scalable.

• Build simple, intuitive user experiences that drive adoption and business value.
• Develop lightweight web applications, dashboards and front‑end interfaces to support AI solutions.
• Gather user feedback and continuously…