Operations Controller

Overview

People. Passion. Pride. This is what has driven our teams since 1833.

Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 340 locations in 65 countries, across 6 continents.

But at the heart of our business is our people.

This role will require the individual to carry out any duties documented in our dispatcher job description. To assist the Operations Supervisor in the day-to-day running of the Operations department. You will be the first point of contact to the station for all customers and airport. You will be responsible for co-ordinating and allocating staff and resources to fulfil our service standards for our Customer Airlines.

You will ensure that our dispatch role is delivered safely, on time and consistently in line with service level standards set for both on time and station performance. To influence and facilitate the consistent delivery of a World Class product to our Airline Customers.

• Provide a professional line of communication for internal and external stakeholders for the station, ensuring all relevant information is retained and passed accurately.
• Manage the recording and billing for airline customers in RSMS, ensuring all billable services are entered in a timely manner for each airline.
• Supervise the proper maintenance of flight files, auditing as necessary.
• Manage RSMS so that all information is accurate and documented in a timely manner so to assist other third parties
• Responsible for ensuring the airlines product is delivered consistently to demanding service level standards and on time performance targets to our customer airlines.

You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs.

As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.

• Well organised with good attention to detail, proactive and able to work as part of a dynamic team
• Ability to work within a pressured environment being flexible to adapt to changing demands / circumstances
• Able to recognise and deal with challenges promptly and efficiently
• Proof of Right To Work in the UK
• Criminal Record Check and Airside Security Clearance

Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.