Import Operations Apprentice

Role Overview

As an Apprentice you will develop towards becoming an International Freight Forwarder, whose overall aim is to manage or support our customers’ logistics by arranging the movement of freight via air and ocean. This can include exporting and importing goods from and to the UK and across the world.

• Develop relationships with customers (internal and external)
• Ensure all customer enquiries are responded to promptly and professionally
• Adhere to customs compliance procedures and documentation
• Ensure each job file is fully and accurately completed
• Work with carriers and handling agents to resolve exceptions and discrepancies as they arise
• Work with DGF departments on ocean or air freight planning and coordination
• Liaise with DGF transport and warehouse teams on ocean or air freight planning and coordination
• Liaise with overseas offices on ocean or air freight planning and coordination
• Maintain mandatory milestones through the company’s freight forwarding system
• Use company systems to create, manage, and maintain the movement of freight
• Update the company’s customer complaints system with all required inputs
• Ensure that all interactions comply with the DPDHL code of conduct and other compliance requirements such as anti‑corruption
• Contribute to the ‘First Choice’ continuous improvement program
• Participate in monthly team briefing sessions and weekly performance dialogue meetings
• Complete all statutory and mandatory training as and when required

• Customer service focus
• Good administrative and organisational skills
• Results‑driven with a high attention to detail
• Effective interpersonal skills
• Ability to prioritise tasks and use own initiative
• Excellent written and spoken English
• High level of IT skills
• Good knowledge of Windows, Word, and Excel
• Minimum of 5 National 5 passes including English and Maths

• A competitive salary
• Generous holiday entitlement
• Pension scheme that includes life assurance
• Access to professional employee assistance and wellbeing programme
• A competitive package of voluntary benefits including retail, entertainment, gym membership, cycle‑to‑work scheme, contribution to eye‑care costs, and many other discounts
• Training and development opportunities with a strong focus on internal promotion

37.5 hours per week

Import Team Leader

Due to the nature of our business we are regulated by the Civil Aviation Authority. All applicants offered employment are required to provide a full five‑year employment history and must undergo a criminal record check.

We hire talented people from all backgrounds – irrespective of gender, disability, nationality, ethnicity, social background, religion, beliefs, age, or sexual orientation and identity. Diversity enriches our workplace, drives our success, and helps us deliver excellence.