Import Operations Apprentice

Role Overview

As an Apprentice, you’ll develop towards becoming an International Freight Forwarder, whose overall aim is to manage or support our Customers’ logistics by arranging the movement of Freight via Air and Ocean. This can include Exporting and Importing Goods from and to the UK and across the World.

• Develop relationships with customers (internal/external)
• Ensure all customer enquiries are responded to promptly and professionally
• Adhere to Customs Compliance procedures and documentation
• Ensure each ‘Job File’ is fully and accurately completed
• Work with Carriers and Handling Agents to resolve exceptions and discrepancies as they arise
• Work with DGF departments on Ocean or Air freight planning and coordination
• Liaise with DGF Transport & Warehouse teams on Ocean or Air freight planning and coordination
• Liaise with overseas offices on Ocean or Air freight planning and coordination
• Maintain mandatory milestones through the Company’s Freight Forwarding system
• Use Company systems to create, manage and maintain the movement of freight
• Update the Company’s customer complaints system with all required inputs
• Ensure that all interactions are compliant with DPDHL Code of Conduct and other compliance requirements e.g. anti-corruption
• Contribute to the ‘First Choice’ continuous improvement program
• Participate in Monthly Team briefing sessions and weekly performance dialog meetings
• Complete all statutory and mandatory training as and when required

• Customer service focus
• Good administrative and organisational skills
• Results driven with a high attention to detail
• Effective interpersonal skills
• Ability to prioritise tasks and use own initiative
• Excellent written and spoken English
• High level of IT skills
• Good knowledge of Windows, Word, Excel
• Minimum of 5 x National 5 passes including English and Maths

• A competitive salary
• Generous holiday entitlement
• Pension scheme which includes life assurance
• Access to professional employee assistance and wellbeing programme
• A competitive package of voluntary benefits including retail, entertainment, gym membership, cycle to work scheme, contribution to eye care costs, and many more discounts
• Training and Development opportunities with a strong focus on internal promotion

37.5 hours per week

Import Team Leader

Due to the nature of our business we are regulated by the CAA (Civil Aviation Authority), therefore it is compulsory for all applicants once offered employment to provide a full 5 year employment history. Additional to this we are required to carry out a Criminal Record Check.

We hire talented people from all backgrounds – irrespective of gender, disability, nationality, ethnicity, social background, religion and beliefs, age or sexual orientation and identity. Diversity enriches our workplace, drives our success, and helps us deliver excellence.