Business Support Assistant

You don't have to be a Social Worker to make a difference. We're working to improve the lives of children in Somerset, and you'll play an important role in that. Our Business Operations teams provide vital administrative support, helping practitioners focus on their work with children, young people and families.

These administrator roles support the Prevention and Youth Justice Service, including the Education Engagement and Working Against Violence & Exploitation (WAVE) teams. They are fast‑paced and varied, requiring you to manage competing tasks, work accurately, and handle sensitive information with care. You will need to be confident using Microsoft
365 applications and would benefit from experience of minute taking. You will be part of a strong, supportive team and will be warmly welcomed.

• Monitor multiple mailboxes for the service, signposting and responding to or actioning requests.
• Handle complex or sensitive enquiries, using judgement to resolve issues or to escalated appropriately.
• Answer calls into the Duty phone to take messages, signpost callers and arrange volunteers to support a young person in custody.
• Record information and upload documents onto children’s electronic records within legislative time frames to support legal processes and outcomes.
• Liaise with partner agencies, professionals, service users, families, carers, victims, volunteers, senior managers and elected members.
• Support operational processes, maintaining accurate records, MIP and spreadsheets.
• Collate information for managers, quality assurance and service reporting.
• Arrange venues and volunteers for panels.
• Organise and take notes for various meetings.
• Provide basic ICT and systems support to practitioners.
• Provide admin support to interview processes.

• Experience of working in an administrative role and within a team.
• Experience of communicating with partner agencies, professionals and members of the public via telephone, letter and email.
• Experience of handling sensitive and confidential information.
• Experience of using client‑management systems and spreadsheets.
• Sound working knowledge of Microsoft
  365.
• Minimum NVQ level2 standard/5 GCSEs, English and Maths at Grade4 or above with good standards of literacy, numeracy and accuracy.
• Good organisational skills.
• Ability to prioritise conflicting work demands and be flexible.
• Ability to follow agreed processes to ensure consistency.
• Ability to produce high standards of accurate work and meet deadlines.
• Ability to speak fluent English.

Grade
14 ranging from £25,185 to £25,989 per annum, 37 hours per week, fixed term until 30/04/2027. 25 days annual leave (additional to bank holidays) rising to 28 after five years of continuous service.

Work base:
Glastonbury Library Hub or other hub by agreement (Bridgwater, Glastonbury, Shepton Mallet, Taunton & Yeovil). The induction process will be largely in the Glastonbury office. Flexible and hybrid working is expected, with 1‑2 days per week in the office, and occasional additional days to meet service demands.

• Flexible and hybrid working arrangements.
• Generous annual leave allowance, with the option to purchase additional leave.
• Staff discounts in gyms, shops, online shopping, restaurants, cinema tickets, insurance benefits and more.
• Employee assistance and wellbeing services.
• Auto‑enrolment onto a Pension Scheme and optional pension enhancement through an Additional Voluntary Contribution scheme.
• Flexible Benefits Scheme via salary sacrifice to obtain a cycle for work and health screenings.